Spc, Customer Service

WestRock Company; Tewkesbury; On-site; GBP 25,000 - 35,000; Full time

Job summary

A global packaging solutions provider in the UK is seeking a dedicated individual to manage customer orders accurately and efficiently. The role involves handling customer enquiries, processing orders, and maintaining accurate records within a manufacturing environment. Ideal candidates will have 2-3 years of customer service experience, strong IT skills, and be flexible in supporting team needs. This position offers an opportunity to contribute to ongoing projects and improvements.

Qualifications

• Minimum 2-3 years experience in customer service/account handling.
• Experience in a manufacturing environment preferred.
• Intermediate IT skills required.

Responsibilities

• Manage day-to-day order requirements and enquiries from customers.
• Verify correct prices and process customer orders.
• Support team resource needs during holidays.

Skills

Customer Service

Networking

IT skills (Excel, Word, Outlook)

Job description

Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward.

JOB PURPOSE:

To process the orders for key customer accounts as accurately as possible and also have the responsibility to ensure all jobs are checked according to the plan to ensure they can proceed into production without delay.

KEY ACCOUNTABILITIES:

• Manage the day-to-day order requirements and enquiries from a specific range of customers, achieving effective workload prioritising and the timely and accurate processing of customer orders to meet customer lead-times.
• Establish and maintain customer specification files.
• Understand and follow Standard Operating Procedures for order processing and customer communication.
• Contribute to achieving individual account and departmental objectives.
• Verify the application of correct customer prices to orders.
• Processing orders
• Assist in the updating of order information post-production, as part of the team responsibility to ensure the accuracy of product specifications.
• Carrying out VWT checks along with making updates to VWT / jobs or estimating, that relate to any technical aspects of the order
• Input ideas and help to implement specific projects including cost saving and margin improvement initiatives, within the appropriate area of influence.
• Support team resource needs during holiday periods, showing flexibility to assist with other accounts.
• Support colleagues in training and continuous improvement activities.
• Stock allocation maintaining a last in first out process.

KNOWLEDGE, SKILLS, EXPERIENCE

• Experience of a manufacturing environment.
• Customer Service / account handling of c.2-3 years min.
• Experience of networking across a multi-site organisation
• Good knowledge of a packaging business/manufacturing process desirable.
• IT literate to intermediate level on Excel, Word, Outlook.
• UK driving license.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.