Spanish/Italian Customer Service Advisor

Harper Finance; Nottingham; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading company in Nottingham is seeking a Spanish/Italian Speaking Customer Service Advisor to assist wholesale and retail customers. Responsibilities include responding to queries, processing orders, managing returns, and liaising with couriers. Full fluency in Spanish and Italian, as well as experience with Microsoft Excel, are essential. This role offers a supportive culture with hybrid working options.

Benefits

Supportive and diverse company culture

Hybrid working – 2 days in office

Casual dress code

Development opportunity in a global company

Qualifications

• Excellent communication skills in Spanish and Italian.
• Ability to take on product knowledge quickly.
• Experience in customer service environments.

Responsibilities

• Responding to customer queries about orders via email and telephone.
• Processing orders and entering details into in-house systems.
• Supporting with delivery queries.
• Managing returns and refunds.
• Liaising with couriers and authorising credit notes.
• Producing correspondence and confirmation via email.

Skills

Fully fluent in Spanish

Fully fluent in Italian

Fluent in English

Experience using Microsoft Excel

Job description

Spanish/Italian Customer Service Advisor

• Ref: 3824
• Permanent
• Nottingham

Harper Recruitment Group is working in partnership with a leading company who are looking for a Spanish/Italian Speaking Customer Service Representative to support their wholesale and retail customers.

What will the role involve?

• Responding to customer queries regarding orders via email and telephone
• Processing orders & entering details into in-house systems
• Supporting with delivery queries
• Managing returns and refunds
• Liaising with and coordinating couriers
• Authorising credit notes strictly following company guidelines
• Producing correspondence and confirmation via email
• Demonstrating and developing knowledge of product lines
• Other administrative or customer service tasks to support the wider teams

Who are we looking for?

• Fully fluent in Spanish/Italian and English
• Able to take on product knowledge
• Experience using Microsoft Excel

What’s in it for you?

• Supportive and diverse company culture
• Hybrid working – 2 days in the Nottingham office
• Casual dress code
• Development opportunity in a global company

Apply NOW to avoid disappointment!Due to the large volume of applications we receive, we are unfortunately unable to contact all candidates. If you have not heard from a Consultant within the next three days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.

About Harper Recruitment Group:

Harper Recruitment Group has been offering high-quality recruitment services across Nottingham, Derby and the wider East Midlands since 1987, specialising in recruiting business support professionals of all levels on a permanent, contract or temporary basis. Looking for something different? Visit our website today for a list of live vacancies or to send an up-to-date CV.

At Harper Recruitment Group, we’re always looking to grow our network of talented professionals. We know that brilliant people like you often know others just as exceptional – and we’d love to be introduced!As a thank you, we’re offering a Love2shop voucher worth up to £50* for every successful referral.

Tamsin Wheatcroft Recruitment is now part of Harper Recruitment Group

We’re proud to share an exciting milestone at Harper Recruitment: Tamsin Wheatcroft Recruitment is now part of our Group.

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