Spa Therapist - Staffordshire

Hoar Cross Hall; Burntwood; On-site; GBP 40,000 - 60,000; Part time

Job summary

A luxury spa resort in Burntwood seeks a Spa Therapist to deliver top-notch spa treatments and ensure guest satisfaction. The role requires a Level 3 Qualification in Beauty Therapy and excellent customer service skills. Flexible hours are essential, with both part-time and full-time opportunities available. The successful candidate will enjoy a competitive salary, commissions on product sales, and access to resort facilities. Join a supportive team in a historic estate committed to excellence in hospitality.

Benefits

Competitive pay

Up to 20% commission on product sales

Complimentary spa facilities use

Free lunch options

Discounted overnight stays and spa days

30% discount on food and drink

Employer pension contribution

Excellent induction and training programme

Access to exclusive benefits

Free parking

Professional development opportunities

Supportive work environment

Qualifications

• Exceptional customer service and communication skills.
• Ability to work flexible hours, including weekends and holidays.
• Commitment to maintaining a hygienic and well-organized therapy space.

Responsibilities

• Perform a wide range of luxurious spa treatments.
• Deliver the highest quality treatments ensuring guest satisfaction.
• Assess clients’ needs and recommend suitable treatments.
• Achieve sales and treatment targets.
• Maintain clean and inviting therapy rooms.
• Adhere to Health & Safety guidelines.

Skills

Customer service excellence

Communication skills

Attention to detail

Education

Level 3 Qualification in Beauty Therapy

Job description

Spa Therapist - Staffordshire

Location: Hoar Cross Hall, Staffordshire

About Us

Set in the heart of Staffordshire, Hoar Cross Hall is a luxury spa resort that blends the grandeur of a stately home with the tranquillity of world‑class spa facilities.

Offering an unparalleled guest experience, our estate boasts exquisite dining venues, lush gardens, and state‑of‑the‑art spa services.

At Hoar Cross Hall, we pride ourselves on delivering exceptional service and creating unforgettable memories for our guests.

Our commitment to excellence extends beyond our guest services – we treat our team like family and are dedicated to nurturing growth, skill development, and helping you achieve your career goals.

We believe in creating a positive and inspiring work environment where everyone can thrive.

Key Responsibilities

• Perform a wide range of luxurious spa treatments including massages, facials, body treatments, and more.
• Deliver the highest quality treatments, ensuring exceptional guest satisfaction and a truly rejuvenating experience.
• Assess clients’ needs and recommend the most suitable treatments tailored to their preferences.
• Achieve sales and treatment targets while maintaining the highest standards of guest service.
• Maintain therapy rooms to ensure they are always clean, comfortable, and inviting.
• Ensure strict adherence to Health & Safety guidelines to maintain a safe and hygienic working environment.
• Offer personalised post‑treatment advice and recommend appropriate products for continued care.
• Stay updated with the latest spa industry trends and techniques to ensure guests receive the best treatments available.
• Collaborate with colleagues to foster a positive, welcoming, and professional atmosphere within the spa.

Person Specification – Essentials

• Have a Level 3 Qualification in Beauty Therapy or equivalent.
• Have excellent customer service and communication skills with the ability to engage guests and create a memorable experience.
• Have the ability to work flexible hours, including weekends and holidays to meet the needs of the business.
• Have exceptional attention to detail and a commitment to maintaining a hygienic, tidy, and well‑organised therapy space.

Person Specification – Desirables

• Proficiency in a wide variety of spa treatments and techniques.
• Previous experience working in a similar role within a high‑end spa or resort environment.
• Familiarity with Voya and Elemis products (advantage, not essential).

Further Information

• Part‑time and full‑time opportunities available, with a minimum commitment of 16 hours per week up to 40 hours per week.
• Shift hours: 0930‑1800hrs & 1030‑1900hrs.
• Requirement to work one weekend day per week.
• Rate of pay increases every 6 months for the first two years of service.
• Full flexibility is essential, as you will be expected to work as and when necessary to meet the needs of the team and the business.

Why Join Us

• Work in a stunning, historic estate committed to excellence in hospitality.
• Competitive rate of pay and potential for up to 20% commission on product sales (target‑led).
• Complimentary use of leisure and spa facilities to enhance your wellbeing.
• Variety of free lunch options available daily.
• Discounted overnight stays and spa days, giving you the chance to experience the resort yourself.
• 30% discount on food and drink across our venues.
• Employer contribution to a workplace pension scheme.
• Excellent induction and training programme to ensure your growth and success.
• Access to exclusive Perkbox benefits and discounts.
• Free parking on‑site for a hassle‑free commute.
• Refer a friend scheme.
• Opportunities for professional development and career progression within a leading spa resort.
• Join our team – supportive, family‑like atmosphere for both guests and employees.
• People say you can’t choose your family, but here, we choose YOU to be part of ours.