Spa Therapist - Full Time, Live in Available

Chewton Glen Hotel & Spa; Broadway; On-site; GBP 29,000; Full time

Job summary

A renowned hotel and spa in Broadway is seeking a Spa Therapist to deliver exceptional treatments to guests and members. The ideal candidate will have a Level 3 Beauty Therapy qualification and at least 2 years of experience in a similar role. Responsibilities include maintaining high standards of client care, upselling products, and assisting colleagues in other areas. Join a dedicated team that values customer service and offers attractive perks including staff accommodation and discounts on services.

Benefits

Annual service charge (circa 5k per year)

Meals included on duty

Employee recognition awards

Discount on spa treatment and products

Generous friends and family rate

Qualifications

• Minimum of 2 years experience in a similar environment delivering high standards of service.
• Strong organizational skills and a well-presented appearance.

Responsibilities

• Deliver all treatments adhering to required standards and time guidelines.
• Maintain confidentiality and ensure high standard of client care.
• Upsell products during treatments and assist in other areas if needed.

Skills

Customer service

Product knowledge

Flexibility

Attention to detail

Education

Level 3 Beauty Therapy qualification

Job description

The Lygon Arms Hotel is an old coaching inn which sits in the heart of Broadway village – often called ‘the jewel of the Cotswolds’ – and boasts a rich
history. With the spa tucked in a tranquil pocket at the hotel, 86 unique bedrooms, secluded gardens and relaxed dining experiences, there are so many ways to soak up the countryside pace.

Spa therapist - What's in it for you?

• £28,598.76 per annum (£13.74 per hour) 40 hours per week
• Annual service charge (non-contractual), circa 5k per year
• Commision on sales
• Staff accommodation available (£250.00 per month, inc bills)
• Meals included on duty
• Employee recognition awards
• Cashback healthcare cover after probation
• Continued career development with recognised training providers
• Generous friends and family rate at Iconic Luxury Hotels
• 25% discount on all food and beverage
• Discount on spa treatment and products
• Refer a friend incentive
• Team social events, seasonal gifts and much more…

Aim of the Spa Therapist role

As a Spa Therapist, you will provide exceptional treatments to all guests and members, ensuring smooth operations, meticulous record‑keeping, and the well‑being of clients, all in line with The Lygon Arms’ high standards.

Responsibilities of a Spa Therapist

• Deliver all treatments with passion and pride, adhering to required standards and time guidelines as scheduled by Reception.
• Maintain a discreet, respectful, and confidential approach, ensuring the highest standard of client care.
• Demonstrate thorough product knowledge, making the client’s experience educative, therapeutic, and relaxing.
• Confidently upsell products during treatments, sharing your enthusiasm and expertise with clients.
• Show flexibility by assisting colleagues in other areas of the Spa, such as Reception and Changing Rooms, embodying teamwork and adaptability.
• Take ownership of your work, whether performing treatments independently or collaborating with the team to achieve departmental goals.

Spa Therapist -About you

• Level 3 Beauty Therapy qualification is essential
• Proven experience in delivering high standards of face‑to‑face customer service and treatments with a minimum of 2 years experience in a similar environment.
• You possess a keen eye for detail, strong organizational skills, and a well‑presented appearance.

Join us at The Lygon Arms and be part of a team dedicated to providing an exceptional spa experience!