Spa Therapist

Hand Picked Hotels Ltd; Sutton Coldfield; On-site; GBP 40,000 - 60,000; Part time

Job summary

A luxury hotel collection in Sutton Coldfield is seeking a Spa Therapist to deliver outstanding services and memorable experiences for guests. The candidate should have beauty therapy qualifications and experience in a luxury spa environment. The role offers part-time hours, a competitive salary of £14.00 per hour, and various company benefits including holiday leave and career progression opportunities.

Benefits

Competitive hourly rate

Company pension scheme

Life assurance scheme

28 days holiday per year

Discounted staff stays

Qualifications

• Previous experience as a Spa Therapist in a luxury 4/5 star Hotel Spa environment is desirable.
• Confident in demonstrating treatment skills including facials, massage, and gel nail application.
• Passionate about delivering outstanding and memorable customer service.

Responsibilities

• Support the success of the team by delivering exceptional service.
• Deliver outstanding Spa treatments and positive recommendations.
• Maintain high standards of mindfulness and well-being.

Skills

Customer service

Spa treatments

Emotional intelligence

Education

UK beauty therapy level 3 qualifications

Job description

Hand Picked Hotels

Hand Picked Hotels is a beautiful collection of 21 privately owned, luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location, from Scotland to the Channel Islands, offering breath taking views, from vast countryside to expansive beaches, to lush woodlands. With every need taken care of, the team at each hotel ensures every guest has a magical experience, encouraging them to return time and time again.

Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE. Whilst each hotel is individual, every property fulfils the company values of family, individuality, community and care, ensuring a hand picked experience for every guest and employee.

We are currently recruiting for a Spa Therapist at New Hall Hotel & Spa, part of Hand Picked Hotels.

New Hall Hotel & Spa is a stunning and unique hotel, dating back to the 13th century and steeped in history and a fine example of medieval architecture, and stands proudly as England’s oldest listed inhabited moated house.

At 800 years old, this luxurious hotel has a long history of delivering exceptional hospitality to discerning guests. Replete with contemporary comforts, our spa and health club offers an oasis of relaxation complimented by our award winning 2AA Rosette restaurant and extensive meetings and events operation, which is a popular choice for weddings, bespoke events and conferences.

About the Role

• As a Spa Therapist, you will help support the success of your team, feeling engaged and ready to consistently deliver exceptional service, putting the guest at the heart of all activities.
• You will be expected to demonstrate that you can deliver outstanding Spa treatments and develop your knowledge to ensure you feel confident in delivering positive recommendations for our guests.
• Mindfulness and well-being is your top priority, so you will be passionate about maintaining high standards and delivering memorable guest experiences to ensure that all clients leave feeling on top of the world and with a clear mind.
• Most of all we will want you to be inspired, have fun and enjoy being part of our Hand Picked Team.

About you

• Previous experience as a Spa Therapist, working in a luxury 4/5 star Hotel Spa environment is desirable for this role.
• It is essential you have current UK beauty therapy level 3 Qualifications, and are confident in demonstrating these skills, able to carry out all treatments including facials, massage, nail and feet treatments including gel nail application.
• Being driven to deliver outstanding and memorable customer service will be your passion and motivation.
• You will be excellent at building a rapport with guests making them feel at home, relaxed and importantly identify and create magical memories at every possible opportunity.
• Be able to demonstrate a high level of emotional intelligence, enabling you to be able to anticipate our guests needs ensuring they receive a Hand Picked experience.
• Most of all, you will have a professional, organised and friendly approach and be able to anticipate our guests needs and create memories.

Company Benefits

• A competitive hourly rate of £14.00, plus a share of service charge and commission on retail sales.
• This is a Part-Time role working 3 days out of 7 including weekends on a rota basis, 24 hours per week, which may vary depending on business needs. Shift timings will mostly be from 10am-6pm or 11am-7pm.
• Company pension scheme with a generous employer contribution.
• Life assurance scheme.
• Employee Assistance Program to support you with whatever life throws at you.
• Company Sickness Scheme Benefit.
• 28 days holiday per year including bank holidays, increasing to 33 days including bank holidays with length of service.
• Forward career progression, with access to our In House and external training programs, including apprenticeships up to level 7, which are all supported by our learning and development team.
• Discounted staff stays with Hand Picked Hotels & on all food & drink.
• Annual loyalty awards (like afternoon teas and overnight stays)
• Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well-being platform.
• Opportunity to make lifelong friendships and be part of team that celebrates Diversity and Inclusion.

Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.