Spa Therapist

The Retreat Elcot Park; Newbury; On-site; GBP 20,000 - 25,000; Full time

Job summary

A luxury hotel in the countryside, located in Newbury, is seeking individuals to join their Spa team. Responsibilities include providing professional guest-focused service, maintaining equipment, and promoting Spa services and treatments. The ideal candidate should have flexibility in their schedule and adhere to safety procedures. This role comes with various benefits including a competitive salary, personal development opportunities, and generous holiday allowance.

Benefits

28 days' holiday + birthday off

Discounted rates across restaurants and hotels

Access to personalized training

Qualifications

• Ability to provide professional guest-focused service.
• Flexibility to support Spa needs.
• Adherence to Hygiene, Health, and Safety procedures.

Responsibilities

• Greet guests warmly and provide a professional service.
• Maintain equipment to the highest standards.
• Promote Spa services, treatments, and programs.

Job description

• Always greet guests appropriately in a warm and friendly manner and provide a professional, guest‑focused service to all guests/visitors that enter.
• Provide consistent professional treatments in accordance with protocol and accepted certification practices.
• Be flexible with your schedule, supporting the needs of the Spa.
• Ensure all equipment are maintained to the highest standard, whilst following guidance on products to support with cost management.
• Stay up to date with general hotel knowledge and understanding of all services and products we can offer to guests.
• Perform preparation work, properly clean and restock room as required.
• Actively promote the Spa, treatments, services and retail, as well as programs, promotions and/or discounts available.
• Provide accurate, appropriate and immediate responses to all requests by guests.
• Maintain a positive attitude and contribute toward a quality work environment.
• Regularly attend, participate in and support training and staff meetings for the Spa.
• Ensure all Hygiene, Health and Safety procedures and legislation is adhered to.
• Represent Signet Collection at all times, maintaining a professional appearance, adhering to grooming standards.

At Signet Collection, we believe that our appearance reflects the luxury and elegance our guests expect when they stay with us. As you consider joining our team, we want to remind you of the importance of presenting yourself in a way that reflects our style of hospitality; warm, charming, and polished.

Our 55‑bedroom hotel has been transformed to offer bespoke designed bedrooms, two new exciting restaurant concepts, a state of the art spa with hot and cold tubs on the lawn, and many more experiences to offer our guests in the heart of the Berkshire countryside.

Benefits

• An amazing opportunity of joining and being part of a very exciting adventure.
• An excellent starting salary or hourly rate, plus generous tronc to top up your monthly earnings.
• Access personalised training, buddy programmes, clear career paths and genuine opportunities for your development.
• Discounted rates across our restaurants and hotels for you, family and friends to enjoy.
• Wagestream - access up to 40% of your pay before pay date, and save directly from your salary.
• 28 days' holiday + birthday off (including Bank Holidays).
• Team recognition programme to celebrate your achievements.
• Referral bonus scheme for recommending top talent - earn up to £1000.
• Complimentary team meals on shift.
• Long Service Awards - lunches for two with all the trimmings, complimentary room stays with breakfast and dinner, theatre tickets to the Lion King, and so much more.
• Industry supplier trips and visits, as well as access to masterclasses and workshops.
• Flexibility to move across our Group, as you develop with us.
• Access to apprenticeships and accredited qualifications up to Level 4.