Spa Therapist

Oulton Hall Hotel, Spa & Golf Resort; Leeds; On-site; GBP 22,000 - 28,000; Full time

Job summary

A luxury hotel and spa in Leeds is seeking an experienced Spa Therapist to create memorable experiences for guests. This role requires a Level 3 beauty/spa qualification and a passion for customer service. You will deliver a range of treatments and have opportunities for career development, including training support. The position offers numerous perks such as discounts across the hotel collection, free health club membership, and ongoing training. Embrace the chance to work in a stunning environment while enhancing guest satisfaction.

Benefits

Free health club membership

Discounts across the hotel collection

Training support including course fees

Flexible working hours

Free parking

15% retail commission scheme

Qualifications

• Previous experience as a Spa Therapist is desirable but not essential.
• Knowledge of Elemis products would be a bonus.
• Strong customer service skills and ability to advise on products.

Responsibilities

• Create a relaxing experience for guests with various treatments.
• Deliver treatments and advise on the best products for guests.
• Sell retail products and upsell additional treatments.

Skills

Spa Therapy

Customer Service

Upselling

Elemis & Jessica Nails knowledge

Education

NVQ Level 3 (or equivalent) beauty/spa qualification

Job description

Are you a level 3 experienced Spa Therapist with a passion for providing an outstanding guest experience?

Are you looking for a clear development pathway for your career?

The important stuff:

• Elemis uniform provided
• 15% retail commission scheme for product sales
• A clear development pathway
• Free health club membership (T&Cs apply)
• Discounts across golf including membership, guest rates, green fees, buggies and clothing
• Discounts across The QHotels Collection
• Family & Friends discounts in hotels across The QHotels Collection
• Support with training & professional qualifications, including course fees!
• Various learning & development available
• Access to an Employee Assistance Program – Hospitality Action
• Refer a friend scheme
• FREE parking
• AND……much, much more!

What will I do?

Create a relaxing experience for the guest whether they are attending as a hotel guest or on a spa break, deliver a variety of treatments and using your expertise advise on the best products for the guest. You will sell a variety of products from our retail offer as well as upselling or booking guests in for additional or further treatments. You'll attend regular training with our Elemis Ambassadors across the group to perfect your skills!

Is this the role for me?

• NVQ Level 3 (or equivalent) beauty / spa qualification
• Previous experience as a Spa Therapist is desirable, not essential
• Elemis & Jessica Nails knowledge and experience would be a bonus!

Spa Opening Times: Monday -Sunday 10:00am - 19:00pm

Health Club Opening Times: Monday - Friday 6:30am - Saturday & Sunday: 7:30am - 20:00pm

Curious to find out more?

Oulton Hall Hotel, Spa & Golf Resort is located on the outskirts of Leeds and is a 4*, 152-bedroom property. Our hotel is set in acres of woodland with a 27-hole golf course and the dining options include the Calverley Grill restaurant, the Claret Jug restaurant, Champagne bar, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, jacuzzi, sauna, steam room, and a relaxing Elemis spa.

The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.

We are thrilled to share that our hotel has been accredited with bronze from Green Tourism!

The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.