Spa Supervisor - The Peak - Jumeirah Carlton Tower

Jumeirah Carlton Tower; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A luxury hotel in London is seeking a Spa Supervisor to assist in management duties including payroll, team training, and quality control. The ideal candidate will possess strong leadership and problem-solving skills, with an attention to detail and a creative approach to challenges. The position offers a competitive salary and a range of employee benefits in a supportive work environment.

Benefits

Colleague discounts on food and beverage

Health care and insurance benefits

Extra holiday for significant birthdays

Meals on duty

Qualifications

• Strong problem solving abilities are essential for this role.
• Demonstrated leadership experience to manage spa staff effectively.
• Ability to be detail oriented and creative in problem-solving.

Responsibilities

• Assist the Spa Manager with payroll duties and adherence to timelines.
• Train the Spa and Fitness team, ensuring product knowledge.
• Create and implement action plans for quality scores.

Skills

Problem solving abilities

Leadership and team management skills

Creativity

Detail oriented approach

Project Management Skills

Job description

Overview

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

About Jumeirah Carlton Tower

Located in the heart of Knightsbridge, Jumeirah Carlton Tower is a landmark London address where heritage meets contemporary luxury.

The hotel offers stunning views across the city, access to the private Cadogan Gardens, a variety of dining experiences, and a rooftop healthclub and spa with London’s largest naturally lit swimming pool.

About The Job

An opportunity has arisen for a Spa Supervisor to join the Jumeirah Carlton Tower. The main duties and responsibilities of this role are:

Responsibilities

• Assist the Spa Manager in handling payroll duties with accuracy, adhering to timelines and Jumeirah requirements.
• Train the Spa and Fitness team, ensuring staff knowledge of products and coordinating with vendors/designers for training and sales support.
• Track Spa and Fitness quality scores (Medallia, LQA, Trip Advisor) and create and implement action plans as necessary.
• Monitor the performance of Spa GSE, Spa attendants, and Fitness team, supervising, disciplining, and guiding employees as needed.
• Conduct monthly performance reviews for GSE and fitness staff based on established KPIs, tracking their performance, and providing feedback.
• Ensure guest areas of the Spa and Gym are clean, inventories are well-stocked, and the environment adheres to LQA and Jumeirah standards.

Qualifications

About you

The ideal candidate for this position will have the following experience and qualifications:

• Problem solving abilities.
• Leadership and team management skills
• Creativity
• A Detail orientated approach.
• Project Management Skills

Benefits

About the Benefits:

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Health care and insurance benefits
• Competitive salary + excellent service charge
• Extra holiday for significant Birthdays (21.30.40. etc.)
• Jumeirah perks website access – discount
• Dry cleaning of uniform or Business attire
• Meals on duty