Spa Receptionist

AccorHotel; St Andrews; On-site; GBP 10,000 - 40,000; Full time

Job summary

A renowned hotel chain in St Andrews is seeking a Spa Receptionist to ensure a welcoming atmosphere for guests. Responsibilities include managing appointments, supporting daily operations, and delivering exceptional customer service. Candidates should be detail-oriented and have a passion for wellness and hospitality. This full-time position offers growth opportunities and various employee benefits, including discounts on dining and spa services.

Benefits

Staff shuttle service to/from St Andrews

Complimentary staff canteen

50% off dining

Employee rates for spa treatments

Access to gym and pool services

On-the-job training

Regular social events

Qualifications

• Previous experience in a spa, beauty or hospitality environment is an advantage.
• Eligible to work in the UK.

Responsibilities

• Offer a warm and professional welcome to all spa guests.
• Manage bookings and appointments efficiently.
• Support daily spa operations including opening and closing duties.

Skills

Warm communication

Detail-oriented

Team player

Job description

Spa Receptionist Permanent Full-time

Step into a world of calm care and connection. We're looking for a Spa Receptionist who will be the welcoming face of our serene retreat, someone who brings warmth, professionalism, and genuine hospitality to every guest and member experience.

As the first point of contact you'll set the tone for relaxation and renewal ensuring each guest feels valued, comfortable, and completely at ease from the moment they arrive.

What you'll be doing

• Offering a warm and professional welcome to all spa guests and members.
• Providing robes, towels and locker keys with thoughtful attention to detail.
• Sharing your knowledge of our spa facilities, treatments and memberships to enhance the guest journey.
• Managing bookings and appointments efficiently in person and over the phone.
• Handling cash and card transactions with accuracy and care.
• Supporting the daily operations of the spa including opening and closing duties.
• Taking an active role in building a strong collaborative team environment.
• Developing a deep understanding of our treatments, spa products and overall service offering.
• Remaining flexible, stepping in where needed to ensure a smooth and relaxing experience for every guest.

Qualifications

• A warm, approachable communicator with a passion for wellness and hospitality.
• Organised and detail-oriented with a calm and confident manner.
• Previous experience in a spa, beauty or hospitality environment is an advantage.
• A team player who thrives in a guest-focused setting.
• Eligible to work in the UK.

Additional Information

• Staff shuttle service to / from St Andrews
• Complimentary staff canteen
• 50% off dining in our Food and Beverage outlets
• Employee rates for Spa treatments and green fees
• Access to gym and pool servicesGrowth opportunities
• On-the-job training
• Regular social events

Remote Work: No

Employment Type: Full-time