Spa Receptionist

The Dorchester Spa; City of Westminster; On-site; GBP 25,000 - 35,000; Full time

Job summary

A luxury spa in the United Kingdom seeks a Spa Receptionist who excels in managing bookings and enhancing guest experiences. The ideal candidate has experience in luxury hospitality, proficient in spa booking systems, and possesses excellent communication skills. Responsibilities include welcoming guests, conducting show rounds, and ensuring seamless service. Join a renowned team dedicated to excellence and enjoy numerous employee benefits, including discounts, training opportunities, and social events.

Benefits

Complimentary stays

50% off food and beverages

Employee pension contribution

Access to training and development

Vibrant social events

Referral bonus

Well-being support

Qualifications

• Previous experience in a spa or luxury hospitality reception role.
• Proficiency in a spa booking system.
• Strong sense of discretion and service.

Responsibilities

• Manage spa appointments accurately.
• Provide a warm welcome to guests.
• Conduct spa show rounds to introduce services.
• Follow financial balancing and cashing up procedures.

Skills

Excellent communication

Organisational skills

Calm under pressure

Sensitivity and service

Fluent in English

Tools

Premier Spa

Zenoti

MindBody

Job description

Join us as a Spa Receptionist at The Dorchester Hotel, recently recognised as one of The Sunday Times Top 10 Best Places to Work for in 2024. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.

We care about your career and are known for having the absolute best people in the industry. When you join us as a Spa Receptionist at The Dorchester Hotel, you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award‑winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What you'll do

• Manage spa appointments throughout the day, including scheduling, modifying, and confirming bookings with accuracy and care.
• Provide a gracious welcome and fond farewell, ensuring guests feel valued from the moment they arrive.
• Carry out spa show rounds, introducing guests to the spa environment, explaining services, and promoting treatments that best meet their needs.
• Follow opening and closing procedures, including system shutdown, daily financial balancing, and accurate cashing up.
• Fulfil special requests from guests such as pairing them with their preferred therapist, adjusting treatment sequences to suit medical needs, or arranging personalised touches for special occasions.
• Liaise with the spa team to ensure smooth service delivery, making sure guest information is communicated clearly and respectfully.

Your attention to detail and intuitive understanding of guest needs will help create an experience that is seamless, restorative, and truly memorable.

What you'll bring

Essential Skills and Experience

• Previous experience in a spa or luxury hospitality reception role.
• Proficiency in a spa booking system (e.g., Premier Spa, Zenoti, MindBody, or similar).
• Excellent communication and organisational skills.
• Ability to remain calm, polite, and professional under pressure, particularly during peak periods.
• Strong sense of discretion, sensitivity, and service when handling guest needs.
• Fluent in English, both spoken and written, for confident communication with guests and colleagues.

Preferred Skills

• Familiarity with spa treatments, terminology, and luxury wellness environments.
• Previous experience handling daily balancing and cashing up procedures.
• Confident in upselling spa services and retail products in a subtle and service‑driven manner.
• An interest in wellness and beauty services, with the ability to build rapport with returning clients.

What you'll get

• Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
• Discounts: Get 50% off food and beverages at selected bars and restaurants within the Dorchester Collection. Enjoy Friends & Family stay discounts out hotels, benefit from discounts at various high street and online shops.
• Employee Perks: Enrol from day 1 into the Aviva Private Pension scheme (we contribute 8% towards your pension); benefit from seasonal ticket loan, rental deposit scheme, private financial advice, and eye care vouchers.
• Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised Apprenticeship providers.
• Social Events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
• Referral Bonus: Earn a £1000 bonus when you recommend a friend.
• Well‑being Support: Access immediate well‑being advice because we care about our employees.

We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you require any accommodations during the application process, please contact the People & Culture team at [e-mail].