Spa Receptionist

Celtic Manor Resort; Cardiff; On-site; GBP 10,000 - 40,000; Part time

Job summary

A luxury hotel in Cardiff is seeking a Spa Receptionist who is warm, professional, and passionate about guest service. You will be the first point of contact for guests, ensuring they experience exceptional service at our stunning rooftop spa. Responsibilities include guiding guests, presenting a welcoming atmosphere, and continuous training on treatments and products. This part-time position offers competitive pay with commission, exclusive perks, and opportunities for career development within a brand synonymous with luxury and excellence.

Benefits

Lifestyle and retail discounts

Career development opportunities

Qualifications

• Previous experience in a similar role with strong guest service skills.
• Immaculate presentation and a friendly, professional manner.
• A warm, confident communicator who loves making guests feel special.

Responsibilities

• Set the tone for a five-star experience for guests.
• Welcome guests and guide them through the luxurious facilities.
• Become an expert in treatments and products for recommendation.

Skills

Warm and confident communication

Strong guest service skills

Professional presentation

Willingness to learn

Job description

JOB TITLE – Spa Receptionist

DEPARTMENT – Spa – The Parkgate Hotel

RATE OF PAY – £ per hour + generous incentive & commission scheme

CONTRACT TYPE – Part Time – Permanent

HOURS OF WORK – hours per week

SHIFT DETAILS – 3 days out of 7

Be the Face of Luxury at Cardiff’s Most Elegant Spa

Are you ready to create unforgettable first impressions? At The Parkgate Hotel’s stunning rooftop spa, we’re looking for a Spa Receptionist with personality, professionalism, and passion for exceptional service.

What We’re Looking For

• A warm, confident communicator who loves making guests feel special
• Immaculate presentation and a friendly, professional manner
• Previous experience in a similar role with strong guest service skills
• A willingness to learn and grow with us

Your Role

As the first point of contact, you’ll set the tone for a five-star experience. From welcoming guests with a smile to guiding them through our luxurious facilities, you’ll ensure every visit feels extraordinary.

You’ll also become an expert in our treatments and products, with ongoing training to help you confidently recommend and sell to guests.

Why Join Us?

Competitive pay plus commission and incentives

Exclusive perks : lifestyle and retail discounts, career development opportunities, and more

Be part of The Celtic Collection, a brand synonymous with luxury and excellence

Ready to make every guest feel like a VIP? Apply today and start your journey with The Celtic Collection.