Spa Manager

Burlington Hotel; Kingswear; On-site; GBP 30,000 - 45,000; Full time

Job summary

A luxury spa hotel in Kingswear seeks a Spa Manager to oversee daily operations and ensure exceptional guest experiences. The role involves team leadership, operational management, and financial oversight, maintaining a luxurious atmosphere. Ideal candidates should have experience in spa management and strong interpersonal skills. Benefits include meals on duty and additional leave on anniversaries.

Benefits

Meals on duty

Spa deals

Employee Assistance program (TBC)

Additional days leave on anniversary

Employee of the Month

Free staff parking

Mental Health Ambassador

Qualifications

• Experience in managing spa operations and teams.
• Strong communication and interpersonal skills.
• Ability to monitor budgets and manage profitability.

Responsibilities

• Oversee daily spa operations and service quality.
• Ensure exceptional guest experience and handle feedback.
• Recruit, train, and supervise spa staff.

Skills

Operational expertise

Client service excellence

Strategic thinking

Team leadership

Job description

Our Personality

The knowledgeable individual who shares stories; the guide who knows both the coastal path and the nautical lifestyle

What are we looking for

Confident, quietly surprising, warm, witty, respectful.

Our Values

Everything we do ties people closer to each other, to nature, and to the Dart.

We are proud of our connection to the region, producers and traditions. Our people are ambassadors for Dartmouth sharing their knowledge and enthusiasm.

We create experiences that connect people – to each other, to nature, and to the stories of this place. Guests feel part of something larger – a living community, a heritage that matters, a landscape that restores. It’s connection that sparks curiosity, nurtures relationships, and ensures every traveller feels in their element

Our promise

At Noss on Dart everyone is welcomed with warmth, enriched by heritage, and inspired by the pause between tide and trail.

Here, the menus shift with the tide and the hedgerow, bringing food and drink that are rooted in place and served with generosity. The crew carry a rare instinct for service, quick to notice, quicker to connect, and always approachable.

Heritage is never hidden away but woven into the experience, with stories of shipbuilders, sailors, and writers alive in the spaces. As a true waypoint, the setting opens equally to sea and land, past and present.

The spa and surrounding nature move guests from salt to stillness, restoring balance inside and out. And throughout, partnerships with local producers, neighbours, and voices ensure the spirit of Dartmouth flows through every stay.

Role Overview

The Spa Manager will oversee all aspects of the spa’s daily operations, including team leadership, service quality, scheduling, product inventory, guest satisfaction, and revenue performance. This role requires a blend of operational expertise, client service excellence, and strategic thinking to ensure the spa operates smoothly and profitably while maintaining a luxurious and welcoming atmosphere.

Key Responsibilities

Operational Management

• Oversee daily spa operations, ensuring a consistently high level of service and smooth workflow.
• Manage treatment schedules, staff rota's to optimise productivity and guest satisfaction.
• Uphold all health, safety, and hygiene standards in line with hotel policy and industry regulations.

Guest Experience

• Ensure an exceptional guest journey from arrival to departure.
• Handle guest inquiries, feedback, and service recovery with professionalism and care.
• Maintain a calm, welcoming, and luxurious spa environment.

Team Leadership

• Recruit, train, and supervise spa therapists and spa receptionists
• Conduct regular performance reviews and support team development.
• Create a collaborative, motivated, and guest-focused team culture.

Financial

• Manage spa budgets, revenue goals, and cost controls.
• Monitor sales performance, treatment profitability, and staff productivity.
• Oversee stock management

Staff Benefits

• Meals on duty
• Spa deals
• Employee Assistance program (TBC)
• Additional days leave on anniversary
• Employee of the Month
• Free staff parking
• Mental Health Ambassador