Spa Lounge Supervisor - Harrogate

Grantley Hall; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A luxury hospitality property is hiring a Spa Lounge Supervisor in Harrogate. This full-time role offers a competitive salary and tips, with responsibilities including guest engagement and ensuring excellent service. The ideal candidate will have a hands-on approach, a passion for hospitality, and excellent communication skills. Benefits include complimentary meals, development opportunities, and discounts on hotel services. Join a prestigious team dedicated to luxury hospitality in the beautiful North Yorkshire countryside.

Benefits

Complimentary meals whilst on duty

31 days annual leave

Discounted stays at Grantley Hall

Cycle to work scheme

Employee Assistance Programme

Qualifications

• Hands on approach to work, always being productive and looking to improve.
• Detail oriented and drives standards.
• Ability to meet deadlines and work under pressure.

Responsibilities

• Assist with guest queries about the Spa Lounge Food & Beverage menu.
• Engage with guests and team members to meet their needs.
• Maintain good working relationships with colleagues across departments.

Skills

Hands on approach to work

Passionate about hospitality

Detail oriented

Positive attitude

Excellent communication skills

Ability to meet deadlines

Motivated to go the extra mile

Use of own initiative

Job description

Job Details SPA LOUNGE SUPERVISOR - Harrogate SPA LOUNGE SUPERVISOR Full Time 30, per annum plus monthly service charge, typically 2, annually 45 hours Nestled in the North Yorkshire countryside, Grantley Hall is a five‑star, 17th‑century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in . As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award‑winning spa, and a cutting‑edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe.

Key Responsibilities

• Know all of the Spa Lounge Food & Beverage menu, enabling you to assist with any guest queries
• Take a leadership role in engaging with guests and team members to meet and exceed their needs
• Ensure that guest needs are met and that they are looked over from the minute they arrive to their departure
• Maintain good working relationships with colleagues and all other departments
• Arrange for special services requested by the guest
• Assist the Three Graces reception team daily with guest meet and greet, spa orientation, day spa check‑in and check‑out, taking payment for retail and refreshments taken, alongside internal customer enquiries on treatment availability and bookings

Key Skills, Qualities & Experience

• Hands on approach to work, always being productive and looking to improve
• Passionate about hospitality
• Detail orientated and drives standards
• Possess a positive attitude and a desire to learn
• Ability to meet deadlines and work under pressure
• Friendly, courteous and helpful with excellent communication skills
• Motivated to go the extra mile for guests and colleagues
• Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team

Benefits

• Tips typically over £ per month (£2, per year)
• Complimentary bespoke uniform and chef whites
• Complimentary meals whilst on duty
• Refer a Friend bonus – Earn up to £
• Complimentary employee car parking
• Complimentary state of the art onsite gym – with personal trainer support
• 31 days annual leave (including bank holidays) increasing with service
• Professional development opportunities at all levels
• Reimbursement on work shoes, sight tests and professional memberships
• Modern and spacious discounted live‑in accommodation for eligible roles
• Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector
• We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support
• We celebrate success with an annual awards ceremony as well team events and incentives
• Throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards
• Employee Assistance Programme helpline and online support, along with wellbeing champions onsite
• Team Member of the Month Awards
• Discount on Grantley Hall restaurants, spa products and gift shop
• Discounted stays at Grantley Hall, as well as other Pride of Britain Hotels
• Cycle to work scheme
• Access to Wagestream, allowing you to instantly access your wages
• Simplyhealth – Health cash plan