Spa Facilities Assistant

Hoar Cross Hall - Spa: FOH; Burton upon Trent; On-site; GBP 40,000 - 60,000; Full time

Job summary

A luxury spa resort in Burton upon Trent seeks a Spa Facilities Assistant to deliver exceptional guest service. This role involves maintaining high standards of cleanliness and safety across all spa and hotel areas. Responsibilities include monitoring pool areas, ensuring cleanliness, and providing knowledgeable customer care. The ideal candidate will have a strong customer service background and attention to detail. Join us for a fulfilling career with opportunities for professional development and wellness perks.

Benefits

Competitive Rate of Pay

Commission led sales

Complimentary use of spa facilities

30% discount on food and drink

Training provided in pool plant operations

Employer workplace pension contribution

Qualifications

• Must be over 18 years old.
• Strong interpersonal skills and a friendly manner.
• Demonstrated interest in pool and spa quality standards.

Responsibilities

• Provide exceptional customer service.
• Maintain pool and spa areas to high standards.
• Test and adjust chemical levels in pools.

Skills

Customer service background

Strong interpersonal skills

Attention to detail

Education

Relevant certifications in pool and spa management

Job description

Spa Facilities Assistant

Nestled in the heart of Staffordshire, Hoar Cross Hall combines the elegance of a stately home with the indulgence of a luxury spa resort. Offering an unrivalled guest experience, our estate boasts exquisite dining venues, expansive gardens, and a world‑class spa. At Hoar Cross Hall, we're committed to delivering exceptional service and creating unforgettable memories for our guests.

Here at Hoar Cross Hall our aim is to treat our guests as a friend of the family and to create positive memorable experiences during their stay or visit to the Hall and Spa.

Our purpose is to hire people with passion and positivity. We train you for skill, nurture you to grow and achieve your goals….

The Role

To deliver exceptional guest service by supporting the daily operations of the Hotel and Spa. The Spa Facilities Assistant plays a vital role in maintaining high standards of cleanliness, safety, and functionality across all spa and hotel areas, while providing knowledgeable, professional, and courteous customer care. You will contribute to the overall guest experience by ensuring smooth operations, efficient communication between departments, and a consistent focus on guest satisfaction. You will also support revenue generation by upselling services, adhering to budget targets, and assisting in the control of financial procedures.

Key Responsibilities will include:

• Providing exceptional customer service, ensuring every guest feels welcome and valued.
• Monitorong and maintain pool and spa areas to ensure they meet quality and safety standards.
• Regularly test and adjust chemical levels in the pool and spa to maintain optimal water quality.
• Ensuring all areas of the spa are clean, tidy, and well‑maintained, including treatment rooms, locker rooms, and public areas.
• Adhering to health and safety regulations, ensuring a safe environment for both guests and staff.
• Working closely with other team members to deliver seamless service and support across all relevant departments.
• Informing guests about spa services, treatments, and guidelines, enhancing their overall experience.
• Supporting Spa Reception with guest arrivals and departures.
• Addressing and resolve guest issues promptly and efficiently, maintaining a positive and professional manner.

Personal Specification

Essentials

• All applicants must be over the age of 18 years old due to the nature of the role.
• Customer service background with strong interpersonal skills and a friendly, approachable manner.
• Demonstrated interest in pool and spa quality standards.
• Meticulous attention to detail to ensure the highest standards of cleanliness and safety are obtained.

Desirables

• Have previous experience in a similar role within the Spa/Hospitality industry.
• Have relevant certifications in pool and spa management.
• Have certifications such as Certified Pool Operator (CPO) or similar is advantageous.

Working Pattern

• Full‑time – 37.5hrs per week.
• 5 days a week over a 7 day period, to include weekends.
• Shift patterns: Earlies, middles and lates
• Full flexibility is key as you will be expected to work as and when necessary to meet the needs of the team and the business.

Why Join Us

• Work in a stunning, historic estate with a commitment to excellence in hospitality.
• Competitive Rate of Pay.
• % Commission led sales.
• Complimentary use of the leisure and spa facilities.
• Discount on overnight stays and spa days.
• 30% discount on food and drink.
• Uniform provided.
• Staff canteen which provides a variety of lunch options daily.
• Excellent Induction and training programme.
• Perkbox Online benefits and discounts.
• Free Parking.
• Refer a friend scheme.
• Opportunities for professional development and career advancement.
• Training provided in pool plant operations.
• Employer workplace pension contribution.

People say you can’t choose your family, well we choose you to be part of ours.