Solutions Consultant (Estate Agency CRM)

Houseful; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading software company is seeking a Solutions Consultant to enhance customer success and retention. Candidates should have proven experience in customer-facing roles, strong problem-solving skills, and be able to deliver technical guidance effectively. They will collaborate with clients, guide their transition to the Alto platform, and ensure they maximize product value. Join a forward-thinking team fostering a positive customer experience.

Benefits

25 days annual leave plus additional days

Day off for volunteering

Digital detox day

Festive closure between Christmas and New Year

Cycle to work and electric car schemes

Free Calm App membership

Enhanced parental leave

Fertility treatment financial support

Group income protection and private medical insurance

On-site gym in London

7.5% pension contribution by the company

Discretionary quarterly bonus

Talent referral bonus up to £5K

Qualifications

• Proven experience in a customer-facing role such as Technical Consulting or Solutions Consulting.
• Strong track record in consultative problem-solving.
• Familiarity with estate agency sector workflows is a plus.

Responsibilities

• Collaborate with clients to understand their business needs
• Guide clients through transition to the Alto platform
• Conduct health checks and deliver workshops to promote platform use
• Identify potential upsells and new business opportunities
• Troubleshoot issues and provide technical guidance
• Cultivate relationships with clients and internal teams
• Deliver demonstrations and training sessions

Skills

Customer engagement

Technical consulting

Problem-solving

Communication

Technical troubleshooting

Tools

Salesforce

Google Suite

Slack

Zendesk

Job description

Overview

Home-based role (with occasional travel to London HQ and client sites).

Alto Software Group is a B2B SaaS company which creates software solutions that connect businesses and consumers, powering more than half of all UK housing transactions each year.

We deliver a one-stop shop for estate agents and home builders to drive efficiencies, speed up the transaction while reducing risk, improve end-customer experiences, stay ahead of regulatory changes and unlock new areas for business growth.

While we are not a start-up we have a start-up mindset set and want our people to operate with this mindset so that we can achieve our ambitions.

We\'re looking for an experienced and dynamic Solutions Consultant to join our Post-Sales Solutions Team. This is a critical role focused on customer success and retention. You’ll be the key link between our product and our clients, ensuring they maximize the value of Alto and its suite of products.

Your work will be a mix of technical consulting, managing customer expectations, and strategic problem-solving. This is an excellent opportunity for someone who thrives on helping customers achieve their goals and isn’t afraid to roll up their sleeves to solve complex challenges.

What You\'ll Do

• Know our Customers: Collaborate with clients to understand their unique business needs and challenges, then design and propose tailored software solutions that help them succeed.
• Lead Migrations and Adoption: Guide legacy clients through a smooth transition to the Alto platform, showcasing how our solutions solve their real-world problems.
• Drive Customer Success: Conduct regular health checks, deliver value-driven workshops, and implement clear adoption journeys to promote platform use and reduce customer churn.
• Explore Boldly: Through audits and usage analysis, you\'ll identify triggers for potential upsells and new business opportunities, aligning our solutions with customer goals.
• Bounce back Stronger: Use your analytical skills to diagnose system issues, troubleshoot problems, and provide technical guidance throughout the entire customer lifecycle
• Own it together: Cultivate strong, lasting relationships with clients and internal teams to ensure alignment and foster a collaborative environment.
• Make it Happen: Deliver engaging demonstrations, presentations, and training sessions for both technical and non-technical audiences.

What You\'ll Bring

• Experience: Proven experience in a customer-facing role like Technical Consulting, Solutions Consulting, or a similar technical support function.
• Client Focus: A strong track record in getting to the root of a challenge through comprehensive consultative methods
• Product Knowledge: A solid understanding of Alto CRM and a desire to become an expert in our wider ecosystem (Jupix, Expert Agent, CFP).
• Problem-Solving Skills: Excellent diagnostic and troubleshooting abilities with a focus on delivering solutions that maximize customer success.
• Industry Insight: Familiarity with the estate agency sector and its key workflows is a significant advantage.
• Communication: A clear and confident communicator, skilled at translating technical features into real business value.
• Tech Savvy: Familiarity with common tools like Salesforce, Google Suite, Slack, and Zendesk.

• 25 days annual leave + extra days for years of service

• Day off for volunteering & Digital detox day
• Festive Closure - business closed for period between Christmas and New Year
• Cycle to work and electric car schemes
• Free Calm App membership
• Enhanced Parental leave
• Fertility Treatment Financial Support
• Group Income Protection and private medical insurance
• Gym on-site in London
• 7.5% pension contribution by the company
• Discretionary quarterly bonus linked to MMR
• Talent referral bonus up to £5K

We want to make Houseful more welcoming, fair and representative every day. We’ll consider everyone who applies for this role in the same way, regardless of your ethnicity, colour, national origin, religion, sexual orientation, gender, gender identity, age, physical disability, neurodiversity status, family or parental status, or how long you’ve spent unemployed.