Solution Architect (Salesforce & ServiceNow)

CityFibre; Milton Keynes; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading telecommunications company in Milton Keynes is seeking a Solution Architect to design innovative solutions that align with business objectives. The role involves collaborating with various stakeholders to enhance IT processes and requires expertise in Salesforce-based solutions within the Telecoms sector. The position offers a hybrid work arrangement and a comprehensive benefits package including 25 days of annual leave and private medical insurance.

Benefits

25 days of annual leave

Private medical insurance

Supportive family-friendly policies

Qualifications

• In-depth expertise in designing and implementing Salesforce-based solutions within a Telecoms environment.
• Experience with industry best practices such as TM Forum, TOGAF, ITIL.
• Ability to create prototypes in Salesforce and ServiceNow.

Responsibilities

• Collaborate with stakeholders to capture and evolve current state architecture.
• Assess internal functions and IT processes for enhancements.
• Manage delivery of technical solutions that provide business advantages.

Skills

Salesforce-based solutions design

Telecoms industry expertise

Enterprise Architecture methodologies

Cloud deployments

Ability to communicate technical solutions

Job description

Overview

Are you passionate about designing innovative solutions that drive business success? Join our dynamic team as a Solution Architect. You will play a crucial role in defining and communicating the structure and dynamics of solutions that meet key stakeholder requirements, identifying architectural risks, and providing recommendations for mitigation.

You’ll receive a competitive salary, a car allowance, a performance-related bonus, and a range of benefits to support you across your financial, physical, and mental wellbeing.

Responsibilities

• Collaborate with Enterprise Architects and business stakeholders to capture, maintain, and evolve current state architecture.
• Adhere to established IT principles, governance models, and data policies with key IT and business sponsors/stakeholders.
• Collaborate with Business Analysts and stakeholders from Sales, Network Operations, Finance, and strategic 3rd party suppliers to gather and refine requirements, ensuring alignment with business objectives.
• Assess internal functions, systems, business strategies, and IT processes to identify enhancements that support CityFibre’s future strategies and goals.
• Ensure alignment between business and technology by connecting the organisation’s mission, strategy, and processes to its technology strategy, and document this through architectural models or views.
• Manage or assist in the delivery of technical solutions that provide business advantages through effective design.

What you’ll bring to the role

• In-depth expertise in designing and implementing Salesforce-based solutions within a Telecoms environment.
• Experience with Telecoms, IT industry, and Enterprise Architecture best practice methodologies, processes, functions, and data maps (e.g., TM Forum, TOGAF, ITIL, BPMN, UML).
• Demonstrable expertise in designing and implementing Salesforce-based solutions in a Telecoms environment.
• Ability to create prototypes of proposed solutions in Salesforce and ServiceNow.
• Ability to define and articulate complex technical solutions to non-technical stakeholders.
• Demonstrable experience with cloud deployments (ideally AWS).
• Experience with reverse engineering undocumented legacy systems and software, including data models.

Disability Confident

About Disability Confident – A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. In certain recruitment situations (e.g., high-volume, seasonal or high-peak times), the employer may limit the overall number of interviews offered. For more details please review the company’s policy.

Work arrangement & company info

This hybrid role offers a great balance of home and office working. You’ll join your colleagues in your local office at least 2 days a week.

As the UK's largest fibre-only network, CityFibre is focused on setting new standards for digital infrastructure. The network is designed to be greener, more reliable, and ready for the future, with products that help businesses innovate and support economic growth locally and nationally.

Why CityFibre

The opportunity to make internet connections—and daily life—better for many people. CityFibre is recognised as a Times Top 50 Employer for Gender Equality, endorsed by WORK180, and a partner of Diversifying. We are committed to the Armed Forces Covenant and to Disability Confident employment. We foster a culture where people’s voices are heard and everyone feels a sense of belonging and pride to be part of CityFibre. If you’d like to explore our culture and values, check out The CityFibre Way.

Benefits

We offer comprehensive benefits to help you thrive inside and outside of work, including 25 days of annual leave, a day off on your birthday, a day off to support a charity or organisation of choice, wellbeing and savings initiatives including private medical insurance, and supportive family-friendly and menopause policies.