Solution Architect

Capita plc; City of Westminster; Remote; GBP 70,000 - 90,000; Full time

Job summary

A leading public services company seeks a Solution Architect in Westminster to design integrated technical solutions. You will lead architecture for key clients, focusing on multi-channel contact centers and data integration. Ideal candidates will have extensive solution architecture experience and strong negotiation skills. The position offers a salary up to £90,000 with additional benefits and is primarily home-based.

Benefits

Salary up to £90,000

23 days' holiday (rising to 27)

Paid volunteering day

Company pension and life assurance

Voluntary benefits scheme

Qualifications

• Extensive experience in solution architecture for large-scale, multi-party programmes.
• Expertise in designing contact centres and data warehouses.
• Experience with ERP solutions and global technical delivery partners.

Responsibilities

• Lead the development and approval of solution architecture and design.
• Collaborate with other Solution Architects to ensure cohesive design.
• Oversee creation of technical design deliverables.

Skills

Solution architecture expertise

Negotiation skills

Technical presentation abilities

Tools

Oracle Fusion ERP

Job description

Overview

Join Capita Public Service as a Solution Architect

Are you a visionary Solution Architect with a passion for designing integrated technical solutions? Capita is seeking a Solution Architect to lead the architecture and design of a transformative programme for one of our key strategic clients.

You will own the overall Capita solution architecture and ensure alignment with Capita and third-party design principles. The role involves designing a comprehensive solution including a multi-channel contact centre, correspondence services, data warehouse, and automation/AI capabilities integrated with a newly implemented ERP platform.

Ready to shape the future of service delivery through innovative solution design? Apply now and be part of Capita's journey!

What you'll be doing

• Lead the development and approval of Capita's solution architecture and design.
• Collaborate with client and third-party Solution Architects to ensure cohesive design.
• Oversee creation of technical design deliverables including high-level and detailed designs.
• Contribute to implementation strategies including testing, environment, and cutover.
• Lead creation of security and data privacy documentation including ISMS and DPIAs.
• Ensure solution design quality and compliance with infosec requirements.
• Line manage the Solution Technical Consultant.

What we're looking for

Essential Skills & Experience

• Extensive experience in solution architecture for large-scale, multi-party programmes.
• Expertise in designing contact centres, data warehouses, and integration points.
• Strong negotiation and consensus-building skills.
• Ability to present complex technical concepts to non-technical audiences.
• Experience with ERP solutions and global technical delivery partners.
• Willingness to travel across UK Capita locations.

Desirable

• Experience with Oracle Fusion ERP.
• Background in phased service transfer and shared service environments.
• Familiarity with emerging technologies like AI for service enhancement.

About Capita

Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences

What’s in it for you?

• Salary of up to £90,000 plus benefits
• Home-based position
• 23 days' holiday (rising to 27) with the opportunity to buy extra leave
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more
• Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

Unlock Your Potential with Capita

At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We\'re committed to your growth - offering exciting opportunities to expand your skills, explore new paths, and advance your career.

Join us and discover a career with purpose. #CareersWithPurpose

Customer first, always Fearless innovation – Achieve together Everyone is valued

What we hope you\'ll do next:

Choose 'Apply now' to fill out our short application, so that we can find out more about you.

Equal Opportunities

At Capita, we\'re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you\'d like to discuss any adjustments you might need during your recruitment process. Please email [e-mail] or call 07784 237318 and we\'ll get back to you to discuss.

For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.

If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - [e-mail]

We\'re truly committed to building a diverse and representative workforce and as part of our strategic plans we are aiming to accelerate gender and ethnic representation in leadership. As such we would particularly welcome applications from people who are female and/or are from Black, Asian and other ethnic minority backgrounds