Software Support Coordinator

Rise Technical Recruitment; Bridgwater; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading IT solutions provider based in Bridgwater is seeking a Software Support Coordinator. This role involves providing technical support to SME clients, bridging the gap between clients and technical teams, and ensuring effective training in IT systems like PowerBI and SQL. Ideal candidates will be IT proficient with strong communication skills, looking for client-facing roles and long-term career development. A competitive salary of £28,000 - £35,000 is offered, along with extensive training and development opportunities.

Qualifications

• Proficient in IT or software systems, seeking a client-focused role.
• Strong understanding of challenges faced by SMEs.
• Confident communicator with ambitions for growth in IT.

Responsibilities

• Support SME clients with software implementation and troubleshooting.
• Bridge clients and technical teams effectively.
• Deliver training and support in IT solutions.

Skills

Client-focused technical role

IT proficiency

Good written and verbal communication

Understanding of SME challenges

Tools

PowerBI

SQL

Prince2

Job description

Software Support Coordinator

Bridgwater (Office Based)
£28,000 - £35,000 + Development + Extensive Training

An excellent opportunity awaits a customer and IT‑minded professional to join an established IT solutions provider in a role offering great variety, strong development, and extensive training opportunities.

This company is a well‑established IT services business providing technology solutions and support services to SME businesses across England.

In this role, you will bridge the gap between clients and technical teams by providing pre‑sales technical and post‑sales IT implementation support. You will ensure troubleshooting, systems configuration, and user training are completed effectively based on a strong understanding of each client's technical and business needs. Training includes IT systems and software such as PowerBI and SQL, as well as project management certifications such as Prince2. This role is based on‑site in Bridgwater, Monday to Friday.

The ideal candidate will have a strong understanding of SMEs and the IT and business challenges they face. You will be IT proficient, coming from IT Support or IT Engineering backgrounds and looking for a more client‑facing role, or a client‑focused person looking to move into a more IT or software support‑focused position with long‑term development and progression.

This is a fantastic opportunity to join an established IT solutions provider in a client‑facing IT role offering great development, training, and long‑term growth.

Responsibilities

• Support SME clients with software implementation - from pre‑sales demos through to configuration, training, and troubleshooting
• Act as the bridge between clients and technical teams
• Client‑focused, technical IT position with strong training and development opportunities
• Office‑based in Bridgwater, Monday to Friday, with overtime opportunities

Qualifications & Requirements

• IT or software systems proficient, looking for a client‑focused technical role
• Good understanding of SME IT and business challenges
• Confident written and verbal communicator
• Keen to progress and develop in IT solutions and support
• Within commutable distance to Bridgwater, with full UK right to work

Reference Number: BBBH (phone number removed)

To apply for this role or for to be considered for further roles, please click "Apply Now" or contact Marcel Cerek at Rise Technical Recruitment.