Software & Operational Assistant

ecoSense Cleaning; Eltham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading cleaning service provider is seeking a proactive Software & Operational Assistant to support their team. This varied role includes software support and operational administration, assisting both onsite and remote staff. The ideal candidate will have strong IT skills, be detail-oriented, and capable of creating training materials. This position offers a competitive salary and is based in Eltham, London, with Monday to Friday working hours. References will be requested.

Qualifications

• Confident working with systems, data, and people.
• Organised and detail-oriented with accuracy in data entry.
• Experience with digital systems and software platforms.

Responsibilities

• Supporting and monitoring company KPIs and performance metrics.
• Providing technical support to onsite and remote staff.
• Assisting with troubleshooting and user support.
• Creating AI-based training videos and digital learning materials.
• Data input and database management.

Skills

Strong IT skills

Ability to create engaging training materials

Excellent organisational skills

Experience providing tech support

Good understanding of KPI tracking

Strong communication skills

Ability to manage multiple tasks

Job description

ecoSense Cleaning provides Market-Leading Cleaning Services across the UK.

We are seeking a proactive and tech-savvy Software & Operational Assistantto support our growing team. This is a varied role combining software support, operational administration, and technology assistance across both onsite and offsite teams.

The ideal candidate will be organised, detail-oriented, and confident working with systems, data, and people. You will play a key role in maintaining operational efficiency and supporting our internal technology platforms.

Monday to Friday working 8am - 4pm

Competitive Salary

Office Location: London SE9

References will be requested.

Applicants should be able to demonstrate high abilities in the below fields.

Key Responsibilities

• Supporting and monitoring company KPIs, including tracking and reporting performance metrics
• Updating and maintaining external staff records accurately and securely
• Providing technical support to onsite and remote staff
• Assisting with troubleshooting and user support on our bespoke internal system
• Creating AI-based training videos and digital learning materials
• Data input and database management
• Supporting operational processes to improve efficiency
• Carrying out general administrative duties as required

Skills & Experience Required

• Strong IT skills and confidence using digital systems
• Ability to learn and support bespoke software platforms
• Excellent organisational and data-entry accuracy skills
• Experience providing tech support (helpdesk or internal support preferred)
• Ability to create clear and engaging training materials (video editing or AI tools experience desirable)
• Good understanding of KPI tracking and reporting
• Strong communication skills and a proactive approach
• Ability to manage multiple tasks and prioritise effectively

Desirable (but not essential)

• Experience working with CRM or internal management systems
• Familiarity with AI tools and automation software
• Previous experience in an operational or administrative support role

Please only apply with a CV via email. Applicants applying by phone or without a CV will not be put forward. References will be requested.

Anticipated Start Date - March 2026