Soft Services Manager – Cleaning & FM Operations

Mitie; Brighton; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading facilities management provider is seeking a Soft Services Manager for HMRC's flagship site in Newcastle upon Tyne. This role involves managing cleaning services, ensuring compliance with health and safety procedures, and representing the company professionally with clients. The ideal candidate will possess excellent communication and organizational skills, and have experience with high-profile clients.

Qualifications

• Experienced Soft Services Manager or similar role.
• Well-organised with the ability to manage competing demands.
• Client-facing role requiring professionalism and integrity.

Responsibilities

• Manage and lead delivery of soft services on site.
• Supervise cleaning operatives and ensure compliance.
• Liaise with stakeholders to ensure seamless service delivery.

Skills

Knowledge of cleaning standards and processes

Good communication skills

Excellent IT skills

Ability to multi-task and prioritise

Tools

Microsoft Office

CAFM system (e.g., Maximo)

Job description

A leading facilities management provider is seeking a Soft Services Manager for HMRC's flagship site in Newcastle upon Tyne. This role involves managing cleaning services, ensuring compliance with health and safety procedures, and representing the company professionally with clients. The ideal candidate will possess excellent communication and organizational skills, and have experience with high-profile clients.