Soft FM Operations Manager

Whitestone Resourcing Limited; Oxford; On-site; GBP 35,000 - 50,000; Full time

Job summary

A UK Facilities Management provider is recruiting for a Soft Services Operations Manager in the Oxford area. The role involves leading the Soft FM and Portering service delivery while coordinating team activities to meet contractual obligations. Candidates should have experience in hospital services, management, and leadership skills, ensuring high levels of service. The company offers a dynamic environment focused on customer satisfaction and operational excellence.

Responsibilities

• Lead the delivery & development of the Soft FM and Portering service.
• Coordinate activities of the portering team to meet contract requirements.
• Support and mentor team members under the guidance of the Account Manager.

Skills

Knowledge of domestic services in hospitals

Excellent communication skills

Management skills

Leadership skills

Sound judgement

Efficient work methods

Innovative solutions

Understanding of H&S

Commercial awareness

Job description

We are currently working with a UK Facilities Management provider to recruit a Soft Services Operations Manager for a Healthcare site in the Oxford area

The Role

The Ops Manager will lead the delivery & development of the Soft FM and Portering service within the esate

Working closely with the Helpdesk and the wider soft services team. The role will coordinate the activities of the portering team to ensure services are provided in a timely and effective way as per the contract and to KPI with minimal or nil paymech penalties.

The role is responsible for ensuring porters are of the necessary competence, training, back-up and support to deliver high levels of customer service in line with the contractual requirements.

They must be able to anticipate and deal with issues and provide a critical link between the Account Manager and the workforce. In addition they should take the lead in the management of all specified operational delivery requirements and company objectives in accordance with established standards, policies and procedures and provide support and mentoring to other team members as required, under the guidance of the the Account Manager

Candidate Requirements

• Having knowledge of domestic services in hospitals and the operational challenges and opportunities faced on a daily basis
• To have excellent communication skills in order to liaise with all levels
• To possess excellent management skills in order to organise and deliver a consistently high standard service
• To possess excellent leadership skills in order to inspire confidence and represent Company values
• To demonstrate sound judgement and critical decision making
• To continually strive for simple, efficient ways of working
• To be able to develop and implement innovative solutions and remove barriers to change
• To have a good understanding of H&S, particularly in a healthcare setting
• To be commercially aware and take ownership of the financial performance of the services