Social Housing Repairs Operations Leader

18 Recruitment Limited; City Of London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading recruitment firm is seeking an experienced Operations Manager to oversee repairs and maintenance contracts in the social housing sector. The ideal candidate will lead multidisciplinary teams, ensuring quality, efficiency, and customer satisfaction. Responsibilities include managing contract performance, building client relationships, and driving operational excellence. Proven experience in operations management and a technical background is necessary for success in this role.

Qualifications

• Proven experience in contract or operations management within the repairs and maintenance sector.
• Experience in the social housing sector is required.
• Trade or technical background with a good understanding of building maintenance.
• Strong knowledge of contract management principles, KPIs, and budget control.
• Excellent leadership, communication, and stakeholder management skills.
• Ability to manage multiple priorities and lead teams to deliver under pressure.
• IT literate and systems driven.
• Understanding of Health & Safety legislation and compliance procedures.
• Full UK Driving Licence.

Responsibilities

• Lead the operational delivery of responsive repairs and voids contracts, ensuring financial viability and customer satisfaction.
• Manage a multi-disciplinary team including Supervisors, Admins, Resident Liaison Officers, and Subcontractors.
• Drive contract performance to meet and exceed KPIs, budgets, and quality targets.
• Build and maintain strong relationships with client representatives and resident groups.
• Monitor productivity, workflow, and resource allocation to ensure efficiency and right-first-time delivery.
• Oversee quality, safety, and environmental standards, promoting a strong health and safety culture.
• Ensure works are completed to specification, on time, and within budget.
• Provide clear leadership, coaching, and direction to teams to promote engagement and professional development.
• Prepare and present reports on performance, profitability, and client satisfaction.
• Support innovation and continuous improvement to enhance contract outcomes.
• Ensure compliance with company policies, NICEIC, and legislative standards.

Job description

A leading recruitment firm is seeking an experienced Operations Manager to oversee repairs and maintenance contracts in the social housing sector. The ideal candidate will lead multidisciplinary teams, ensuring quality, efficiency, and customer satisfaction. Responsibilities include managing contract performance, building client relationships, and driving operational excellence. Proven experience in operations management and a technical background is necessary for success in this role.