Social Community Executive

Gymshark US; Metropolitan Borough of Solihull; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading fitness apparel company in the UK seeks a Social Community Executive to enhance community engagement on social media. You will build relationships, drive brand interactions, and identify opportunities for community growth. The ideal candidate will have a strong understanding of social media, excellent communication skills, and a passion for digital community building. This full-time role is based in Solihull, requiring attendance at the office three days a week.

Benefits

Performance-based bonus opportunity

Funded healthcare benefit

25 days holiday + one additional day for your birthday

Contributory employer pension scheme

Flexible benefits programme

Gymshark employee discount

Life assurance

Qualifications

• Good working knowledge of social media platforms, social trends, and tone of voice.
• Proven experience working within social media or digital marketing.
• Excellent social copy skills with a deep understanding of tone of voice.

Responsibilities

• Collaborate with stakeholders to deliver community engagement strategies.
• Monitor community sentiment and provide feedback.
• Drive brand engagement across social channels.

Skills

Social media management

Community engagement

Proactive commenting

Social listening

Tools

Sprinklr

Intercom

Job description

OVERVIEW

At Gymshark our community is everything. As a Social Community Executive you’ll be at the heart of it—building relationships, sparking engagement, and creating moments that make our fans feel seen, heard, and valued. From proactive commenting and social listening to surprise‑and‑delight initiatives, you’ll help shape the voice of Gymshark across our social ecosystem. If you’re passionate about people, obsessed with culture, and thrive in fast‑paced, ever‑evolving environments, this is your chance to make an impact where it matters most: our community.

WHAT YOU’LL BE DOING

• Collaborating closely with the Social Community Manager and wider stakeholders to deliver strategies that grow, engage, and foster positive sentiment across the Gymshark social ecosystem. This includes brand engagement, proactive commenting, social listening, and surprise‑and‑delight initiatives.
• Monitor community sentiment and assess when responses require escalation, providing timely feedback to relevant stakeholders.
• Drive brand engagement and proactive interactions across multiple social channels to strengthen community connections.
• Identify and execute opportunities for community engagement growth and sentiment improvement in line with the brand calendar and community strategy.
• Support frequency and depth of engagement within community channels through targeted, impactful initiatives.
• Create community‑led content that aligns with brand objectives and resonates with our audience.
• Deliver surprise‑and‑delight experiences within the Gymshark ecosystem to enhance loyalty and advocacy.
• Maintain a keen awareness of personal development, working with your line manager to identify growth opportunities.
• De‑escalate highly visible or volatile situations with professionalism and care.
• Apply company policies and independent judgment to determine appropriate resolutions or escalation paths.
• Contribute to a collaborative, team‑oriented environment, supporting colleagues as needed.

ESSENTIAL CRITERIA

• Good working knowledge of social media platforms, social trends, and tone of voice.
• Proven experience working within social media or digital marketing.
• Excellent social copy skills with a deep understanding of TOV and trends across different social platforms.
• Passion for digital community building.
• People‑first mindset.

ADDITIONAL SKILLS

• Experience using social media management tools including Sprinklr, Intercom, etc.
• Proven track record in delivery of KPI‑driven results.

You must be able to attend the GSIQ offices in Solihull 3 days per week.

CLOSING DATE: Wednesday 17th December 2025

BELONGING AT GYMSHARK

Our mission is to be a place where everyone belongs. We’re an equal‑opportunity employer and for us that means we always strive to be as inclusive as possible in all aspects of employment right from your application. We’re committed to finding reasonable adjustments for candidates with specific needs or who have a disability during our recruitment process and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind. If you’d like to request a reasonable adjustment please email __.

ABOUT US

We’re here to unite the conditioning community. We believe that putting the sweat in today prepares us for tomorrow. So we give people the tools they need to reach further, go faster, be stronger. We celebrate those who show up for themselves to be their physical or mental best, whatever that means for them. It’s what we want for our community and our team. A team that’s growing rapidly around the world. A collective of talented individuals working together to invent Gymshark’s future. Our plans are ambitious and we’re looking for people who want to join us for the ride; our growth will be your growth.

THE PERKS

• Performance‑based bonus opportunity.
• Funded healthcare benefit.
• 25 days holiday + one additional day for your birthday & bank holidays.
• Contributory employer pension scheme.
• Flexible benefits programme including salary sacrifice EV scheme, dental insurance, cycle‑to‑work tech scheme, holiday trading.
• Gymshark employee discount & long‑service awards.
• Access to high‑street cashback and discounts.
• Financial, physical, and mental wellbeing support.
• Enhanced family leave package.
• Life assurance.

OFFICE LOCATION SPECIFIC BENEFITS (IQ)

• Gym membership to The Lifting Club (LC).
• On‑site lunch provision & coffee bars.
• EV charge points available.

OFFICE LOCATION SPECIFIC BENEFITS (LDN)

• Funded multi‑site fitness membership.

Note: The bonus programme and benefits have certain eligibility requirements. Gymshark reserves the right to amend these programmes in whole or in part at any time without advance notice.