SOC Analyst

E-Solutions; United Kingdom; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading solutions provider in the United Kingdom is seeking a Subject Matter Expert (Support & Ops) to ensure the timely resolution of escalations and incidents. The role involves ensuring compliance with SLAs, mentoring team members, and maintaining effective documentation. The ideal candidate will facilitate communications with key business stakeholders and participate in customer meetings to enhance satisfaction. If you have a strong background in Cyber Security, especially as an InfraSec-SOC Analyst, this opportunity is for you.

Responsibilities

• Ensure on-time resolution & quality compliance of escalated tickets as per the agreed SLA.
• Perform value addition activities, including mentoring, preparing SOPs, and maintaining effective documentation.
• Validate Change Order Implementation Plan & Human Error Compliance and participate in Capacity planning.
• Ensure positive customer feedback & satisfaction by actively participating in customer meetings.
• Validate analyses and reports to facilitate performance in tasks to be presented to key stakeholders.

Skills

Cyber Security-InfraSec-SOC ANALYST

Job description

Subject Matter Expert (Support&Ops)

Job Summary

To ensure on-time resolution of escalations/incidents through efficient analysis as per the SLA and quality norms and ensure positive customer satisfaction.

Key Responsibilities

1. To ensure on-time resolution & quality compliance of escalated tickets/incident as per the agreed SLA
2. To perform value addition activities (such as mentoring administrators/team members, preparing SOPs, maintaining effective documentation simultaneously and Knowledge sharing.) In addition act as a liaison to the business segment, facilitating effective communication and presentation to key business stakeholders as & when required.
3. To validate Change Order Implementation Plan & Human Error Compliance and participate in Capacity planning
4. To ensure positive customer feedback & satisfaction through active participation in customer meetings to understand any issues faced
5. To validate analyses (eg. Root Cause Analysis ,Trend Analysis) and reports to facilitate performance in tasks to be presented to key business stakeholders

Skill (Primary)

• Cyber Security-InfraSec-SOC ANALYST