SME Account Manager – Growth, Retention & Profitability

Biffa Waste Services; Sheffield; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading waste management company in the UK is seeking an Account Manager to oversee customer account retention, growth, and profitability aligned to the geographical area. The ideal candidate will have a strong background in managing accounts, exceptional interpersonal skills, and the ability to travel. Responsibilities include acting as the primary interface with clients, conducting site audits, and collaborating with various teams to enhance service delivery. This position offers a competitive salary and benefits including a performance bonus.

Benefits

Company car or allowance

Performance bonus

Qualifications

• Proven track record in managing customer accounts effectively.
• Excellent interpersonal and presentation skills.
• Ability to travel as required.
• Strong analytical skills and commercial background.

Responsibilities

• Act as primary interface with customers to ensure retention and growth.
• Identify and improve low net earning accounts.
• Ensure all contracts are signed and recorded.
• Work with Customer Services and Operations teams.
• Conduct site audits for SME accounts.

Skills

Inter-personal skills

Analytical skills

Presentation skills

Customer relationship management

Commercial awareness

Job description

A leading waste management company in the UK is seeking an Account Manager to oversee customer account retention, growth, and profitability aligned to the geographical area. The ideal candidate will have a strong background in managing accounts, exceptional interpersonal skills, and the ability to travel. Responsibilities include acting as the primary interface with clients, conducting site audits, and collaborating with various teams to enhance service delivery. This position offers a competitive salary and benefits including a performance bonus.