Smart Dispense Technician

Innserve Ltd; Crofton; On-site; GBP 27,000; Full time

Job summary

A leading drinks dispense company is seeking a Smart Dispense Technician in the UK to perform technical health checks and provide exceptional customer service. This entry-level position involves building relationships with bars and restaurants, delivering training and guidance as you progress within the company. Benefits include a competitive salary, company vehicle, generous holiday allowance, and various wellness perks. A full UK driving license is required, along with a commitment to customer service in a field role.

Benefits

Competitive salary

Company vehicle provided

21 days holiday plus bank holidays

Life assurance

Employee Assistance Programme

Flex Pot for personalized benefits

Qualifications

• Experience in customer service is required.
• Must possess a valid UK driving license.
• Ability to work independently and remotely is needed.

Responsibilities

• Visit bars and restaurants to perform health checks.
• Provide excellent customer support.
• Sanitise and maintain drinks dispense equipment.

Skills

Customer Service experience

Ability to work independently

Positive can-do attitude

Education

Full UK Driving Licence

Job description

No two days will be the same! Our Smart Dispense system is the beating heart in any bar and offers an exceptional range of cutting‑edge draught dispense solutions that can be tailored to any needs. As a Smart Dispense Technician, you’ll visit a range of bars and restaurants to complete detailed technical and quality health checks and deliver outstanding customer service. Our Technicians are the front line of our customer service operations – your day is planned from your home postcode, and you will build effective relationships with key customers, sanitising, servicing and maintaining drinks dispense equipment. You’ll liaise closely with our planning team and receive full support, training and guidance as you start your career with us. This is our entry‑level position and progression is encouraged.

Responsibilities

• Visit bars and restaurants to perform detailed technical and quality health checks.
• Provide outstanding customer service and support.
• Sanitise, service and maintain drinks dispense equipment.
• Build effective relationships with key customers.
• Liaise closely with our planning team to plan service visits from your home postcode.

Qualifications

• Customer Service experience.
• Full UK Driving Licence.
• Ability to work independently, remotely, and deliver a great customer experience with a positive can‑do attitude.
• Desirable: Hospitality/Bar/Drinks Dispense experience.
• Desirable: Passion for customer service and commitment to a full‑time permanent field service role.

Benefits

• Competitive salary: £26,246.50 per annum (pay review pending) + quarterly performance‑based incentive.
• London weighting applies within the M25.
• Company vehicle provided.
• Generous holiday allowance: 21 days holiday plus bank holidays.
• Free refreshments: complimentary on‑tap soft drinks and premium hot drinks.
• Overtime at increased hourly rates, with the potential to sign up to the Committed Additional Hours (CAT) scheme at enhanced rates.
• Life assurance.
• Holiday trading options.
• Retail discounts.
• Employee Assistance Programme with 24/7 GP access and wellbeing services.
• Extra "Celebration Day" off every full calendar year you work for us.
• Flex Pot: choose additional personalised benefits such as extra life assurance, private medical, gym plan, increased pension contributions, dental or travel insurance, and more.
• Benefits may cover you past state pension age and cover your family too.

Company Culture

We are one big team and keep Britain pouring. Opportunities for progression are encouraged.