SLA Risk & Field Operations Manager

Arcus Solutions; Redditch; On-site; GBP 35,000; Full time

Job summary

A leading service management company located in Redditch is seeking a Jeopardy Manager responsible for managing Service Level Agreements (SLAs) related to field engineer visits. The candidate should have strong analytical and communication skills and a background in customer service. This role requires proactive risk management and collaboration with cross-functional teams. Experience within the retail sector and knowledge of planning operations will be advantageous. Benefits include a competitive salary, a bonus scheme, generous leave, and training opportunities.

Benefits

Salary: £35,000 per annum

Up to 4% discretionary bonus scheme

25 days annual leave + Bank Holidays

Contributory pension scheme

Life Assurance

Learning & Development opportunities

Funded Training Sponsorship Scheme

Cycle to Work Scheme

Healthshield Scheme

Qualifications

• Experience in a fast-paced customer service role.
• Knowledge of field-based planning & scheduling operations is preferable.
• Understanding of the retail industry is desirable.

Responsibilities

• Manage and mitigate risks associated with Service Level Agreements (SLAs).
• Ensure all work orders are completed within agreed timelines.
• Work closely with planning, engineering, and customer service teams.

Skills

Analytical Skills

Problem-Solving

Communication

Attention to Detail

Leadership

Education

5 GCSE's above grade C including English and Maths

Tools

Service management software

Scheduling tools

CRM systems

Excel

Data analysis tools

Job description

A leading service management company located in Redditch is seeking a Jeopardy Manager responsible for managing Service Level Agreements (SLAs) related to field engineer visits. The candidate should have strong analytical and communication skills and a background in customer service. This role requires proactive risk management and collaboration with cross-functional teams. Experience within the retail sector and knowledge of planning operations will be advantageous. Benefits include a competitive salary, a bonus scheme, generous leave, and training opportunities.