Skincare Specialist - London

The Retail Appointment Live; United Kingdom; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading beauty company in the UK is seeking a Skincare Specialist to assist in managing the Elemis Account. In this role, you will drive sales of Elemis treatments and products, ensure high standards of customer service, and maintain the cleanliness of treatment areas. The ideal candidate should have strong sales and leadership skills, be detail-oriented, and be passionate about delivering exceptional client experiences.

Qualifications

• Ability to drive sales and exceed targets.
• Experience in delivering high-standard customer service.
• Strong organizational and leadership skills.

Responsibilities

• Drive sales and meet personal and counter targets.
• Provide treatments to a high standard and ensure client satisfaction.
• Maintain cleanliness and presentation of treatment areas.

Skills

Sales expertise

Customer service skills

Attention to detail

Leadership skills

Job description

Overview

As our Skincare Specialist, you will assist in the day-to-day running of the Elemis Account by driving the sales of Elemis treatments and products. Your passion for Elemis will drive greater awareness of the Brand along with the use of internal and external promotional activity. Your organisation, attention to detail and leadership skills will ensure that the Company standards are always maintained, through the delivery of an exceptional Elemis journey for each client.

Responsibilities

• Sales – pro-actively and enthusiastically drive sales and ensure that both personal targets and counter targets are met, and strive to exceed set targets. Raise awareness of the Elemis brand and educate clients in the product and treatment range. Participate fully in promotional/PR activity and ensure the success of the promotion and/or event. Assist the Account Management Team in accurately recording sales figures and stock levels.
• Customer Service – carry out treatments punctually and to a consistently high standard in accordance with clients\' requirements and as per the training received to strive for repeat bookings. Ensure products and treatments prescribed are appropriate to clients needs and take into account medical contraindications. Maintain the Elemis counter, site and treatment areas to the highest standards of cleanliness, hygiene and presentation. Ensure that customer service is of the highest standard and handle any client complaints promptly and consult the Account Management Team in all cases. Ensure that all details regarding clients are kept in the strictest of confidence, locked away and information is never discussed with inappropriate parties either inside or outside of the Company.