Site Support Officer

University Hospitals Coventry and Warwickshire NHS Trust; Coventry; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading healthcare trust in the UK seeks a Site Support Officer to enhance patient flow management within the emergency department. This pivotal role includes activities like coordinating bed allocations and providing internal communication updates to ensure high-quality patient care. Applicants should possess strong communication skills and the ability to work both independently and as part of a team. Join a committed and diverse team dedicated to excellence in healthcare.

Qualifications

• Effective communication and coordination skills.
• Ability to work independently and exercise initiative.
• Competence in managing patient flow efficiently.

Responsibilities

• Focus on patient flow through the emergency pathway.
• Support proactive allocation of beds to ensure patient safety.
• Manage internal and external communication regarding patient movements.

Job description

University Hospitals Coventry and Warwickshire NHS Trust

Site Support Officer

The closing date is 18 January 2026

This is a pivotal role within the Operations team to provide a confidential and comprehensive patient‑centred service regarding patient flow, supporting the delivery of Key Performance targets. The post holder works with all adult inpatient services to support identification and placement of patients appropriately and timely, working to agreed protocols and procedures.

The post holder will work with a minimum of supervision and coordinate activities with team members to provide an efficient service, exercising initiative and maintaining confidentiality at all times.

Previous applicants need not apply.

Please note that this vacancy is not eligible for sponsorship.

Closing Date: 18 January 2026. This job advert will close as soon as sufficient applications have been received.

Main duties of the job

• Focus on patient flow through the emergency pathway
• Understand the Emergency Department (ED) Clinical Quality Indicators, including national 4‑hour and 12‑hour targets, and support specialist teams to achieve these
• Support proactive allocation of beds, ensuring patient safety at all times
• Collate and record daily patient‑flow and performance data for internal and external reporting
• Interpret and convey information accurately, respond to changing priorities, and develop systems to improve post effectiveness
• Keep nurse in charge, manager of the day and Clinical Site Manager aware of pressures in ED/MAU/SAU/MINORS and review requirements

About us

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK. We pride ourselves on high‑quality patient care, modern facilities and a reputation as a world‑leading healthcare organization. We are a Pathway to Excellence‑designated organization.

By joining our journey, you will be part of a passionate, talented team and have access to extensive learning and development opportunities.

The Trust is committed to building an inclusive organisation that values diversity and promotes equality, respect, dignity and autonomy.

Job responsibilities

• Escalate delays in patients’ journeys across the organisation to relevant groups
• Assist in organising urgent admissions and liaise professionally and sensitively with all parties
• Support the physical movement of patients within the organisation to deliver good patient care and meet national standards
• Coordinate Transfer Team workload to ensure flow and target delivery
• Maintain real‑time bed status information to safeguard patient experience
• Provide updated AM/PM handover to night teams, communicating capacity and issues
• Manage internal and external communication with agencies including PTS, IDT and private ambulance services
• Serve as Medical Bed Capacity Manager for all specialties, covering 15:00‑19:30 and all weekends and bank holidays

Person Specification

See supporting documents

Qualifications

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Experience

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Knowledge

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Skills

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Commitment to Trust Values and Behaviours

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Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will require a submission to the Disclosure and Barring Service to check for any previous criminal convictions.

Employer name

University Hospitals Coventry and Warwickshire NHS Trust

Address

University Hospitals Coventry and Warwickshire