Site Services Supervisor - Reprographics department

Ricoh Today; City of Westminster; On-site; GBP 80,000 - 100,000; Full time

Job summary

A global technology firm in the City of Westminster is seeking a Reprographics Site Services Supervisor to manage daily operations of the reprographics department within a legal environment. The role requires strong customer service skills, attention to detail, and proficiency in Microsoft Office applications. The ideal candidate will have proven experience in reprographics or document services and the ability to lead a team across two shifts. This position offers a competitive salary and additional company benefits.

Benefits

Competitive salary

Bonus

Additional company benefits

Qualifications

• Proven experience in reprographics or document services within a legal environment.
• Strong leadership and team management experience.
• Excellent organizational skills and ability to manage time effectively.
• Strong communication and customer service skills.

Responsibilities

• Oversee daily operations of the reprographics department.
• Coordinate a team across two shifts, including scheduling and performance management.
• Ensure compliance with service standards and quality control.
• Address and resolve customer service issues promptly.

Skills

Customer service skills

Attention to detail

Proficiency in Microsoft Office

Leadership skills

Organisational skills

Time management

Interpersonal skills

Ability to multitask

Job description

The Reprographics Site Services Supervisor will oversee the day‑to‑day operations of the reprographics department within a legal environment. This role ensures high‑quality document production and timely service delivery while managing a team across two shifts. The supervisor will act as the primary point of contact for service issues, maintain compliance standards, and support team development. The ideal candidate will have strong customer service skills, attention to detail, and proficiency in Microsoft Office applications and previous experience managing a team.

Operational Management

• Manage the daily running of the reprographics department to ensure smooth operations.
• Oversee and coordinate a team working across two shifts, including scheduling, team meetings, performance appraisals, and managing sickness/absence.
• Monitor the ServiceNow portal, ensuring all jobs are assigned and completed promptly.
• Maintain Quality Control for all jobs delivered and logged on the portal.

Service Delivery

• Provide hands‑on support when required for services such as: print, copy, scan, and finishing.
• Document processing.
• Legal bundles and USB Bibles.
• Address and resolve any customer concerns or service issues promptly and professionally.

Compliance & Reporting

• Complete daily and monthly trackers to monitor performance and service levels.
• Assist with Health & Safety documentation and ensure compliance with site audit requirements.

Team Development

• Support and assist with team training initiatives to maintain high standards of service.

You will ideally have

• Proven experience in reprographics or document services within a legal or professional services environment, including bundles and electronic Bibles.
• Strong leadership and team management skills.
• Excellent organisational and time management abilities.
• Strong communication and customer service skills.
• Microsoft Office Support: Use Outlook, Excel, Word, and PowerPoint at a medium proficiency level for daily tasks.
• Basic Document Processing: Perform tasks such as cropping, paginating, bookmarking, adding/removing pages, and managing track changes.
• Attention to detail and commitment to confidentiality.
• Strong communication and interpersonal skills with a client‑focused approach.
• Ability to multitask and prioritise in a fast‑paced environment.
• Professional demeanour and ability to maintain discretion at all times.
• Flexibility to adapt to changing priorities.

About Ricoh

Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry‑leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools. Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable.

Find out more about Ricoh Today

Package

Competitive salary, bonus plus additional company benefits