Site Manager

National Trust; Newtownbutler; On-site; GBP 27,000; Full time

Job summary

A conservation organization in Newtownbutler seeks a Duty Manager to oversee on-site operations. Responsibilities include managing staff, ensuring visitor engagement, and compliance with safety regulations. Candidates should have experience in historic properties or visitor attractions and possess strong communication skills. The position offers a competitive salary of £26,793 per annum and a range of benefits, including a significant pension scheme and flexible working arrangements.

Benefits

Substantial pension scheme of up to 10%

Free entry to National Trust places

Rental deposit loan scheme

EV car lease scheme

Holiday allowance up to 32 days

Qualifications

• Experience working in settings such as historic properties or visitor attractions.
• Previous experience in supervising, coaching, or training staff and/or volunteers.
• Proven ability to manage operational and project budgets.

Responsibilities

• Planning and running on-site operations.
• Managing Welcome & Services Assistants.
• Being the public face of the properties, engaging with visitors.

Skills

Experience in historic properties or visitor attractions

Supervising and training staff or volunteers

Managing operational and project budgets

Understanding of compliance and Health & Safety

Strong verbal and written communication skills

Job description

Important notice

In line with our redeployment policy, we’ll prioritise applications from employees who are under formal notice of redundancy.

Job Details

• Salary: £26,793 per Annum
• Contract: Permanent
• Hours/working pattern: Full-time, 37.5 hours per week

What it's like to work here

Reporting to the Visitor Operations & Experience Manager, you’ll be part of the Fermanagh Visitor Experience team working at Crom in the Fermanagh Portfolio. You'll be based at Crom in the Visitor Centre. Crom is located on the shoreline of Upper Lough Erne outside Newtownbutler. The tranquil 2,000 acres estate is made up of tranquil islands and ancient woodlands. One of Ireland’s most important conservation areas, the landscape of Crom is home to a wealth of wildlife including beautiful butterflies, wild deer and the elusive pine marten.

Investing in you

We want you to learn, discover and develop your career. And we’ll do everything we can to offer you the training and support that you need to achieve your goals. We’ll work with you to plan your development in a way that’s right for your needs.

What you'll be doing

Day to day, you’ll be responsible for planning and running the on‑site operations here. You’ll work closely with the Visitor Operations & Experience Manager and others in the operations team. You’ll be managing the Welcome & Services Assistants.

You will be a Duty Manager working alongside the Welcome team as the public face of our properties, you’ll work as part of a friendly team providing a warm welcome to visitors, giving information about the property, answering questions and making sure everyone has an enjoyable and memorable visit.

You’ll be responsible for managing contractors working with the Facilities Manager, as their chief contact on site, and for compliance, organising access and making sure our work systems are always safe.

Who we're looking for

Applications from redeployees are assessed against the minimum criteria for the role. In your application, please provide details of how you meet the minimum criteria below:

• Experience working in settings such as historic properties, visitor attractions, or similar environments.
• Previous experience in supervising, coaching, or training staff and/or volunteers.
• Proven ability to manage operational and project budgets, including income generation and cost control.
• Understanding of compliance requirements and experience in assessing and managing risks, including Health & Safety.
• Strong verbal and written communication skills, with the ability to engage effectively with diverse groups including staff, volunteers, visitors, and stakeholders.

Additional criteria for all other applicants

• A skilled communicator who can forge strong relationships, both externally and internally.
• A problem‑solver, able to work on your own initiative.
• Experienced in the practical aspects of managing a house and garden site.
• Proactive and focused on solutions, mindful of the operational needs of a site.
• Highly organised and skilled at planning, with a good eye for detail.
• Adept at working to multiple deadlines and managing your own workload.

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places