Site Manager

Arriva Plc; Ashington; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading transportation company in Ashington is looking for an experienced Sites Manager to oversee operations at their bus depot. This senior role focuses on ensuring safe, reliable bus services while maintaining high customer satisfaction. Responsibilities include health and safety compliance, financial oversight, and leading a large workforce. The ideal candidate should have a strong operational management background, excellent leadership skills, and a commitment to continuous improvement. This position offers opportunities for professional development and collaboration within the transport sector.

Benefits

Professional development

Collaboration with experienced professionals

Qualifications

• Proven experience managing an operational facility, including P&L responsibility and budget control.
• Strong leadership capability with experience managing and motivating large teams.
• Customer-focused background with experience in complaint handling and dispute resolution.

Responsibilities

• Ensure full compliance with Health and Safety legislation, company policies, and best practice.
• Champion excellent customer service across all operations.
• Lead, motivate, and develop a large operational workforce.

Skills

Operational management

Customer focus

Leadership

Financial oversight

Job description

We are seeking an experienced and dynamic Sites Manager to lead operations at our Ashington Bus Depot. This is a senior operational role within the bus industry, responsible for the day-to-day delivery of bus services, ensuring safe, reliable, and customer-focused operations. As Sites Manager, you will provide strong leadership across the depot, ensuring service delivery targets are met, customer satisfaction is maintained, and continuous improvement is embedded in everything we do. You will work closely with internal teams and external stakeholders, including local authorities and regulatory bodies, to deliver high-quality bus services for the community.

Key Responsibilities

Health & Safety Ensure full compliance with Health and Safety legislation, company policies, and best practice. You will be accountable for the safe operation of the depot and bus services, in line with the company's HS&E Management System and statutory obligations.

Customer Focus Champion excellent customer service across all operations. Build and maintain strong relationships with local authorities and key stakeholders, ensuring customer feedback and complaints are managed promptly and effectively.

People Management Lead, motivate, and develop a large operational workforce. Promote a culture of inclusion, equality, and diversity, ensuring teams are engaged, supported, and equipped to deliver high performance.

Quality & Performance Oversee service delivery and operational compliance, driving improvements in reliability, performance, and profitability. Work collaboratively with commercial teams to review feedback and enhance service quality.

Financial Oversight Contribute to the depot's annual business plan, budget, and forecasts. Monitor financial performance, control costs, and implement corrective actions where required to meet financial targets.

Continuous Improvement Act as a change leader within the depot, identifying and implementing opportunities to improve processes, systems, and operational efficiency.

Corporate Social Responsibility Promote and uphold the company's values, reputation, and social responsibilities in all internal and external engagements.

Play a key role in delivering safe, reliable, and high-quality bus services that make a real difference to local communities.

Development Join an inclusive organisation that supports professional development and long-term career progression. Collaboration Work with experienced professionals across the business and the wider transport sector to continuously improve services.

Qualifications

• Proven experience managing an operational facility, including P&L responsibility and budget control
• Experience working with Trade Unions and managing serious incident response
• Strong leadership capability with experience managing and motivating large teams
• Customer-focused background with experience in complaint handling and dispute resolution
• Demonstrated commitment to creating a safe and continuously improving working environment
• Ability to work effectively with a wide range of internal and external stakeholders

Person Specification

• Strong alignment with company values
• Excellent communication, leadership, and problem-solving skills
• Ability to perform effectively under pressure and manage multiple priorities