Site-Based Customer Experience & Quality Liaison — Company Car

Elvet Recruitment; Tees Valley; On-site; GBP 30,000 - 45,000; Full time

Job summary

A national housing developer based in Tees Valley is looking for a Customer Liaison Manager to ensure homes are defect-free and manage customer service experiences. The ideal candidate will have a background in the housebuilding industry and possess strong organizational skills. This full-time, permanent position offers a company car or allowance, Monday to Friday, 37.5 hours per week. Join a vibrant team dedicated to building communities and transforming lives.

Benefits

Company car or car allowance

Permanent position

Qualifications

• Experience in Customer Care environment with new home standards.
• Relevant background in housebuilding/construction industry roles.
• Full UK driving licence required.

Responsibilities

• Ensure homes are defect-free before customer move-in.
• Manage customer service experience to maintain 5-star reputation.
• Conduct quality control inspections and liaise with stakeholders.
• Record inspection results and chair weekly meetings on outcomes.
• Adhere to health, safety, and sustainability standards.

Skills

Organisational and planning experience

Understanding of expected fit and finish of homes

Customer relationship management

Ability to work across allocated sites

Job description

A national housing developer based in Tees Valley is looking for a Customer Liaison Manager to ensure homes are defect-free and manage customer service experiences. The ideal candidate will have a background in the housebuilding industry and possess strong organizational skills. This full-time, permanent position offers a company car or allowance, Monday to Friday, 37.5 hours per week. Join a vibrant team dedicated to building communities and transforming lives.