Short-term Letting Assistant

Rettie; City of Edinburgh; On-site; GBP 24,000 - 28,000; Full time

Job summary

A growing and ambitious property management firm in Edinburgh seeks a Letting Assistant. In this role, you'll provide administrative support and assist with check-in/check-out procedures, aiming for exceptional client experiences. You'll also manage tasks related to property performance and compliance with regulations. Ideal candidates will have a full driving license and proficiency in IT systems. This position offers a collaborative environment that values teamwork and development.

Qualifications

• Full, clean driving licence required.
• Proficient in IT systems including MS Word, Excel & Outlook.
• Previous lettings experience preferred.

Responsibilities

• Drive portfolio performance by improving property management.
• Manage administration tasks in lettings and management processes.
• Excel in client care to ensure high satisfaction.
• Maintain company standards and adopt a learning approach.

Skills

Customer focused

Effective communicator

Problem Solver

Effective under pressure

Tools

MS Word

Excel

Outlook

Job description

Key details

LOCATION: EDINBURGH

DEPARTMENT: RETTIE SHORT LETS

REPORTS TO: DIRECTOR – LETTINGS

HOURS OF WORK: 37.5 HOURS PER WEEK (MONDAY - FRIDAY, 9:00AM - 5:30PM)

About The Role

The main aim of the Rettie Short Lets Team is to ensure an exceptional customer experience is provided to all our potential and actual customers. You will work closely with your colleagues in your team to ensure we deliver a best‑in‑class customer experience and by doing so, achieve a market‑leading position in our target areas.

In your role as a Letting Assistant, you will provide administrative support and assist with the check‑in / check‑out procedures within our rapidly growing subsidiary, Rettie Short Lets Limited, which deals with the booking and management of a portfolio of properties available for short‑term let throughout the year. Working closely with your peers in the lettings department, you will assist them in maintaining our short‑let portfolio whilst delivering an exceptional client experience.

You will work collaboratively with your colleagues in our other private client teams and ensure that our processes are constantly being improved to further the integration of our long‑term and short‑term management businesses. In addition, you will carry out general administrative tasks as required in order to provide the best possible support service to the department as a whole.

Key Responsibilities

• Driving Portfolio Performance – Working with the team to improve the performance of their properties under management, retain clients and promote portfolio growth. Ensuring full compliance and driving up safety standards.
• Managing Administration – Supporting in the administration of all aspects of the lettings and management process across the Short Lets and Festival portfolios. Full compliance with the processes as defined in the process manual to encompass the new short lets regulations. You will also be involved in the day‑to‑day accounts processes.
• Excelling in Client Care – to provide the highest standard of client care and satisfaction.
• Maintaining Company and Operational Standards – to ensure standards are met and a continuous learning approach is adopted.

Key Requirements

• Full, clean driving licence
• Proficient in the use of IT systems including MS Word, Excel & Outlook

Desirable

• ARLA
• Use of SME software
• Detailed knowledge of the PRS and/or Short Lets Market
• Previous Lettings experience

Competencies

• Customer focused
• Collaboration
• Effective under pressure
• Positive Attitude
• Effective communicator
• Problem Solver

About Us

When you join Rettie, you’ll discover the difference you can make. We're a growing and ambitious company, but at our foundations, we have a family feel. We care about our people; we want them to prosper and realise their potential. We are proud that our values of Teamwork, Determination, Dependability and Ambition guide our actions and behaviours towards our clients and each other, daily. Based on these values, we aspire to cultivate and grow diverse, capable teams in an environment which will help you realise your career potential.