Shop Manager - Clacton

Havens Hospices; Tendring; On-site; GBP 25,000 - 30,000; Full time

Job summary

A charitable organization is seeking a dynamic Shop Manager in Tendring to lead a team and optimize retail operations. The ideal candidate has retail management experience and a passion for sustainability. Responsibilities include managing staff, maximizing sales, and ensuring shop compliance. This role offers a competitive salary and the opportunity to make a meaningful impact through hospice care funding.

Benefits

Competitive salary package

Ongoing training and support

Opportunities for progression

Qualifications

• Experience in retail management, preferably in the charity sector.
• Excellent communication and leadership skills.
• Proactive approach to achieving targets.

Responsibilities

• Manage daily operations of shop staff and volunteers.
• Optimize profit and maximize sales.
• Ensure compliance with statutory responsibilities and safety regulations.

Skills

Retail management experience

Communication skills

Leadership skills

Proactive problem-solving

Flexibility

Job description

Overview

Are you passionate about sustainable fashion, community spirit, and making a real difference every day? We’re looking for a dynamic Shop Manager to lead our Clacton team and help us become the South East’s premier destination for preloved treasures and eco-conscious retail. Our mission is bigger than great clothes and bargains — we generate vital income for leading hospice groups in the region, supporting exceptional care for local people and their families.

What You’ll Be Doing

• Effectively manage the day-to-day running of shop staff and volunteers.
• Manage stock, optimise profit and maximise sales, retaining oversight for all transactions.
• Be aware of, and help the store hit all sales targets, providing effective leadership to encourage the team to maximise potential.
• Take responsibility for managing your shop and brief the Area Manager at regular agreed intervals (and immediately if urgent) on progress, proposing action for improvements in operations.
• Maintain awareness of developments in local shops, especially in the charity sector, updating the Area Manager as required.
• Maintain awareness of the work of Havens Hospices and relevant local or national issues through press, media, and local views.
• Actively promote Gift Aid, sign up donors and achieve performance targets.
• Determine pricing for items to maximise turnover and income, following procedural guidelines.
• Hold shop keys, open and close the premises for trading hours, ensure hours are adhered to, and respond to emergency call outs when necessary.
• Ensure the shop is kept clean and tidy and goods are displayed in an attractive and presentable manner.
• Ensure that all statutory responsibilities are met, including Fire and Health & Safety regulations.

Qualifications & Skills

• Retail management experience (charity sector preferred but not essential).
• A people-person with excellent communication and leadership skills.
• Passion for sustainability, fashion, and giving back to the community.
• A proactive, hands-on approach to hitting targets and solving problems.
• Flexibility and a great sense of humour.

Why Join Us

• Be part of a growing movement in ethical, sustainable retail.
• Make a genuine difference to people’s lives through hospice care funding.
• Work in a positive, values-driven environment.
• Ongoing training, support, and opportunities for progression.
• Ready to lead change on the high street and support life-changing care?

About Working For Havens Hospices

Havens Hospices provides specialist care and support for people of all ages living with incurable conditions and their families. Our care can be delivered at home, in the hospices (Fair Havens for adults or Little Havens for children), or a combination. Working for Havens Hospices allows you to give the gift of time to families, creating memories. Your contribution will support our care services.

In return for your expertise and passion, you will receive a competitive salary package. By making the most of every day you work with Havens Hospices you’ll help us continue delivering essential care. We are committed to safeguarding and promoting the welfare of our employees and patients and expect all colleagues to share this commitment. We value diversity and welcome applications from all sections of the community.