Shop Manager

Greggs; Shrewsbury; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading food service company is seeking a Shop Manager in Shrewsbury. In this role, you will lead and motivate your team to deliver friendly service across multiple channels, ensuring a brilliant experience for customers. Candidates should have experience as a Supervisor or Line Manager, delivering excellent customer service in a food or retail environment. This position includes numerous perks such as competitive pay, colleague discounts, and a supportive work culture.

Benefits

Colleague discount up to 50%

Free hot drinks while on shift

Paid breaks

Profit share

Health and Wellbeing App

Holiday entitlement

Colleague share plans

Pension scheme with contributions matched up to 7%

Confidential employee assistance app

Long service awards

Savings and discounts for shopping

Qualifications

• Track record as a Supervisor or Line Manager.
• Experience in delivering excellent customer service.
• Background in food-on-the-go environment or retail.

Responsibilities

• Lead the team to deliver amazing results.
• Drive high performance through recruitment and development.
• Ensure the shop is clean, well-stocked, and welcoming.
• Involve in food preparation and serving customers.
• Monitor wage controls and customer service standards.

Skills

Customer service

Team leadership

Food preparation

Performance management

Job description

About the role

Join us as a Shop Manager andyou’lllead andmotivate your team to deliver fast and friendly service to our customers.We serve our customers acrossa number ofdifferent channels; in-shop, delivery,Click+Collect and drive thru.You'llbe responsible formaking sure customers have a brilliant experience when shopping with us - whether they order in store or order their food online.While no two days will be the same, during a typical day at work you can expect to :

• Lead the team to deliver amazing results and maintain the excellent standards of the shop
• Drive high performance through recruitment, training and development, and colleague engagement
• Keep a close eye on things like wage controls, waste controls and customer service standards
• Roll your sleeves up and get involved in food preparation and serving customers
• Ensure the shop is clean, well-stocked and welcoming

What we can offer you

• Competitive pay plus commission
• Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
• Free hot drinks for you to enjoy while on shift
• Paid breaks allowing you to recharge your batteries
• We share 10% of all our profits with our colleagues
• Health and Wellbeing App providing Remote GP and Physiotherapy services
• Holiday entitlement that grows as your career grows with us
• Colleague share plans to help you invest and save for your future
• Pension scheme to help you plan for your future. We’ll match your contributions up to 7%
• Confidential employee assistance app and helpline to help with your wellbeing
• Long service awards celebrating key milestones in your career
• Savings and discounts for your everyday shopping, leisure and wellbeing

About you

If you havea track recordas aSupervisoror Line Manager, havelots of experience delivering excellent customer serviceand have workedin a food-on-the-go environment or within retail, this could be the role for you.

You’ll also be supportive of an inclusive culture - recognising and valuing that difference is good.If you’ve previously used your skill set to develop a team of people and been supportive of an inclusive culture, recognising and valuing that difference is good, you’ll fit right in here. Apply now and get ready for the next exciting step in your career!

About us

Here at Greggs, we love what we do, and we have fun! What makes us so special is our culture – how we behave and support each other. Everyone’s welcome at Greggs. Whatever their background, preferences or beliefs we want all of our colleagues to feel welcome and able to be themselves at work. You can read more about us here : .