Shop Manager

JR United Kingdom; Newbury; On-site; GBP 100,000 - 125,000; Part time

Job summary

A leading charity retailer in Newbury is looking for a part-time Shop Manager to oversee daily operations, manage volunteers, and drive sales for various charities. The ideal candidate will have experience in customer-facing roles and a passion for service, ensuring excellent customer satisfaction while supporting community projects. This temporary role pays £12.21 per hour and requires a keen understanding of the retail sector.

Qualifications

• Experience in retail sector, ideally within a charity context.
• Able to communicate with various stakeholders.
• Passion for charity work and retail.

Responsibilities

• Manage shop operations and volunteers.
• Meet sales targets and manage stock levels.
• Provide exceptional customer service.

Skills

Experience across customer-facing environments

Organisational skills

Time management skills

Ability to lead a team

Commercial awareness

Excellent customer service

Job description

Overview

Shop Manager | Location – Newbury | Temporary (October – December) | Part-Time | Working days are Tuesdays, Thursdays, and Fridays | £12.21 per hour

Our client is the UK's largest multi-charity retailer, selling cards and gifts on behalf of over 200 UK charities, including national organisations such as Cancer Research UK and Alzheimer's Society, along with local charities such as Hospices, Air Ambulances and Wildlife Trusts. In the last 10 years alone, they have raised over £22.5 million for UK charities and £2.7 million for local community projects. Each year, the company facilitates the opening of a national chain of pop-up shops to operate in the festive season. This role supports the network of shops to maximise income.

Requirements

• Experience across customer-facing environments
• Experience of working under own initiative within an established commercial framework
• Organisational skills
• Time management skills
• Able to demonstrate an understanding of the retail sector, ideally within a charity context
• Ability to lead a team of people with passion and enthusiasm, offering support to the team as needed
• Commercial awareness and ability to make decisions to drive revenue
• Organising in-shop events and other sales promotions
• Ability to communicate with a variety of people at different levels
• Understands excellent customer service and can act as an ambassador for Cards for Good Causes in their local community
• Responds with agility to changing consumer and partner needs to maximise all opportunities
• Builds collaborative relationships with internal and external stakeholders built on trust and mutual respect
• Demonstrates a passion for CFGC's vision, mission and values

Role and responsibilities

• Responsible for managing all aspects of the shop
• Actively recruit, line manage and support shop volunteers to maximise sales and revenue for participating charities
• Communicate and work effectively with other shop managers to ensure day-to-day operations are met
• Meet sales targets, increasing sales and profit for the shop
• Manage the set-up processes of the shop, including the processing of deliveries and reporting of discrepancies
• Discuss the layout of a shop with the Regional Manager and ensure all merchandising equipment is assembled in line with agreed plans
• Manage stock levels, replenishing accordingly and liaising with the Regional Manager to request top-ups of stock
• Set up the EPOS system and train volunteers accordingly
• Responsible for cash handling, reconciling EPOS and all banking procedures
• Identify volunteer recruitment needs and action recruitment campaigns in discussion with the Regional Manager
• The shop manager will be required to cover shifts in the absence of volunteers
• Support the marketing team with activities to raise the profile of the shop and organisation in the local community
• Take responsibility for rotas to ensure the shop is always operational within its agreed opening hours
• Offer exceptional customer service to protect the brand and reputation of Cards for Good Causes
• Support any other tasks that support the day-to-day running of the shop and team

What’s next?

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