Shop Manager

Octavia; Greater London; On-site; GBP 24,000 - 29,000; Full time

Job summary

A community-focused charity is seeking a Shop Manager for their thriving Chiswick location. The ideal candidate will lead the store's day-to-day management, drive sales and donations, and foster a high-performing team of volunteers. Applicants should possess strong commercial acumen and excellent customer management skills. Additional benefits include flexible working and mental health support, along with a competitive salary of £28,412. This is an opportunity to make a significant impact in the local community.

Benefits

Pension contributions up to 10%

Flexible-working

Life Assurance

Employee Wellbeing App

Online GP Service

Cycle to work

Opportunities for self-development

Opportunities to volunteer

Qualifications

• Experience managing a team and understanding of charity store profitability is essential.
• Ability to analyze customer profiles and buying trends to drive business is a must.

Responsibilities

• Lead day-to-day management of the Chiswick store.
• Recruit and develop a high performing team.
• Oversee incoming and outgoing donations and ensure store presentation meets standards.
• Manage community engagement initiatives within budget.
• Support fundraising as a brand ambassador.

Skills

Commercial acumen

Customer management skills

People management skills

Sales driving

Community engagement

Education

Experience as a store manager

Job description

Exciting times lie ahead in Octavia's charity retail division as we embark on a journey of growth and transformation. With the recent appointments of a dynamic Head of Retail and Area Manager, we're thrilled to announce a prime opportunity for a Shop Manager to lead our

Nestled in the heart of affluent South West London, this bustling high street location promises a dynamic and vibrant setting. Boasting a unique and fashionable shop fit, our Chiswick store stands out as a beacon of style and commercial savvy. If you're ready to make your mark in a thriving community and drive success in one of our higher income shops, this role is perfect for you.

Responsibilities

As Store Manager, you will have overall responsibility for the day‑day management of our Chiswick store ensuring that sales and profit targets are achieved. You will have a strong focus on building, empowering and leading a team of volunteers as well as your Store Manager. Reporting into the Area Manager, you will work closely with the retail support team to maximise income, ensure the highest level of customer service is achieved and continue to grow strong foundations with local residents to maximise support. Your responsibilities will include :

• Recruiting, developing and motivating a high performing, result driven team to support in all aspects of running a store successfully
• Analyzing customer profiles, buying trends and competitive information to drive business, communicate and provide feedback to Area Manager
• Overseeing the execution and processing of incoming and outgoing donations
• Ensuring the visual presentation of the store always meets or exceeds Octavia standards
• Communicating, managing and executing all community engagement initiatives and events within budget and according to all policies and procedures
• Building relationships with the local community, recognising potential growth for volunteering and increasing donations
• Attending and contributing to regular team meetings and training, sharing best practise with Octavia’s core values
• As a brand ambassador for Octavia, supporting all fundraising activity and championing the Community engagement

Qualifications

We are looking for an experienced store manager with strong commercial acumen, who understands what is needed to make a charity store profitable. You will have excellent customer and people management skills with the ability to drive sales, donations, gift aid and also manage a team of volunteers.

Benefits

This is a 35 hour per week role paying an annual salary of £28,412 plus fantastic benefits including up to 10% pension contributions and the opportunity to work in a supportive and collaborative team.

Additional Benefits

• Flexible‑working
• Life Assurance
• Employee Wellbeing App / Mental Health Support
• Online GP Service
• Cycle to work
• Opportunities for self‑development with over 60 courses available to self‑enrol
• Opportunities to volunteer in our Charity Retail Stores or on our Befriending Programme

Together, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. Everyone is welcome.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.