Shop Manager

Salvation Army Trading Company Limited (SATCoL); Dalkeith; On-site; GBP 25,000 - 35,000; Full time

Job summary

A charitable retail organization in Dalkeith is seeking a dedicated Shop Manager to oversee daily operations, provide exceptional customer service, and engage with the community. The ideal candidate is a dynamic leader with a passion for sustainability and volunteer development. This role offers a supportive work environment with no evening or Sunday shifts, and comes with benefits such as a virtual GP service and a generous holiday allowance.

Benefits

Virtual GP service

Generous pension scheme

26 days holiday plus bank holidays

Qualifications

• Resilient, supportive, and caring attitude.
• Positive approach to delivering exceptional customer service.
• Pride in maintaining high standards.

Responsibilities

• Day to day running of the shop.
• Ensure a welcoming environment for customers and donors.
• Recruit and maintain volunteers.

Skills

Customer service

Dynamic leadership

Partnership development

Sustainability interest

Job description

Overview

The Vacancy - 37.5hrs

Do you want to work for a company that has been independently accredited by Best Companies Ltd as an Outstanding Company to work for? Do you want to work for a company, that passionately cares about its colleagues, stakeholders and the planet, and is the current recipient of the prestigious Charity Retailer of the Year award? Do you want to work for a company that is different, exciting, innovative and extremely successful within the charity retail market? Would you like to have some amazing benefits such as a virtual GP service, fantastic pension scheme and a starting holiday entitlement of 26 days plus bank holidays? Do you need a new challenge that not only helps you to develop your skills, but is integral to the community? Did we mention, there is no evening or Sunday working too?! Our managers lead from the front and takes their colleagues and customers on an amazing journey! Do you have excellent customer service skills, innovative ideas, are dynamic by nature and want the autonomy of running your very own shop? If you want to make a difference, be valued for your work and create a productive and happy environment for your colleagues, then look no further!

Responsibilities

As the Manager you will be responsible for the day to day running of the shop. Customer service is our priority, from dealing with donors and customers to making sure the shop is welcoming and inviting. In addition to this you will be expected to ensure that the donations are prepared and sorted ready for the shop floor. This role will involve a significant amount of manual handling.

In addition to a number of paid employees you must be able to recruit and maintain a bank of skilled and general volunteers who will be able to collect and sort and prepare donations for sale as well as giving our customers the service that they deserve.

This role will also include establishing links with local businesses, Salvation Army Corps and individuals within the community, not only to provide donations but who can volunteer time to offer skills and train other people.

All key responsibilities and desirable skills can be found on the Job Description when you apply.

What you will need

• Are resilient, supportive, caring, hands on and enthusiastic
• Possess a positive attitude in delivering exceptional customer service
• Take pride in everything that you do in order to maintain the high standards that we promise to our colleagues, stakeholders and ourselves
• Have a dynamic leadership style with an appetite for success
• Have a passion for developing people
• Possess fantastic ideas for partnerships to deliver re-use and repair services with the local connections and knowledge to make them happen
• Have a keen interest in the environment and sustainability
• Have an engaging personality, the desire to succeed and be the best you can be

THEN SALVATION ARMY TRADING COMPANY LTD WANTS YOU!

Colleague and Candidate Voices

See what some of our colleagues say about us:

‘What I like most is that I am getting the opportunity to help people, whether it be a customer with getting a great priced quality second hand item, helping our volunteers to get the best out of themselves or helping The Salvation Army helping people in crisis.’ – DR, Shop Manager

‘I love the variation the job role brings, working with a good team of staff and volunteers, I like to find out what they enjoy about their role and will do my best to keep them interested and invested in the company.' – MM, Donation Centre Manager

‘I love working for SATCoL because of the wide range of volunteers we meet and the ones we train who move onto full time employment. I love the stories we hear from customers about how The Salvation Army have helped their families in the past and present. I love that we are actually helping the people we meet face to face as well as the many others we don’t.' – MR, Shop Manager

Compliance

All Shop Managers will be required to complete an Enhanced DBS Check.

We are an equal opportunities employer and welcome applications from all sectors. Please be aware that this advert may close sooner than the closing date in extreme circumstances.