Shift Supervisor

Cast UK; Greater London; On-site; GBP 29,000 - 35,000; Full time

Job summary

A logistics company in Greater London is looking for a Warehouse Shift Supervisor to manage warehouse operations. Responsibilities include leading a team to ensure standards are met, managing dispatch processes, and working closely with the sales and accounts teams to resolve issues. Strong leadership, analytical skills, and geographical knowledge of London are essential for success in this role. The position offers a competitive salary of £35,000 per annum with a focus on exceptional customer service.

Qualifications

• Experience in a senior supervisory or assistant manager role.
• Strong knowledge of geographical areas within London.
• Ability to analyze situations and solve problems effectively.

Responsibilities

• Manage the team to ensure they meet company standards.
• Oversee routing, picking, and dispatching processes.
• Ensure efficient and accurate deliveries to customers.

Skills

Senior Supervisor / Assistant Manager Experience

Strong Geographical knowledge of London

Strong analytical and problem-solving skills

Excellent written and verbal communication skills

Ability to deliver exceptional customer service

Accuracy and attention to detail

Job description

Warehouse Shift Supervisor

Location: Chessington, Surrey

Salary: £35,000 per annum

Hours: Sunday to Thursday (Late Shift)

• Sunday: 10:00am - 6:00pm (or potentially 12:00pm - 8:00pm)
• Monday to Thursday: 2:00pm - 10:00pm

Objective

• Manage commercial activity of transporting goods to customers, ensuring focus on great customer service, internally and externally

Responsibilities

• Manage Team ensuring they are working to company standards
• Manage Routing Controller, developing them to achieve all goals
• Become an operating system expert
• Manage daily routing, picking, and dispatching process, focussing on an ever-improving system
• Route vehicles via our Merlin system to ensure efficient deliveries adhering to our day 1 order, day 3 delivery promise, improving where possible
• Consolidate deliveries to ensure efficient site visits
• Print and distribute picking lists to warehouse team
• Address stock issues to be able to create accurate dispatch notes
• Advise Stock Manager of stock discrepancies
• Work with sales team to allow flexibility within our operational framework so we can deliver superior customer service
• Work with Accounts team to resolve any invoicing issues
• Respond to all sales team routing queries quickly and effectively
• Reconcile all picking to route manifests to dispatch notes to ensure we have 100% accuracy prior to invoicing customers
• Assist the wider warehouse team in exploring and delivering operational efficiencies

Requirements

• Senior Supervisor / Assistant Manager Experience
• Strong Geographical knowledge of London
• Strong analytical and problem‑solving skills
• Ability to plan for and adapt to workload fluctuations
• Excellent written and verbal communication skills
• Ability to deliver exceptional customer service
• Proactive, self‑motivated, willing to learn and adapt
• Accuracy and attention to detail
• Team player and ability to work independently

KPI's

• Dispatch of all Orders / Routes every day
• Order to delivery day 1 for day 3 target (excludes back orders) - 95% achievement with current stock issues