Shift Operations Manager

DHL Supply Chain; Bristol; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading global supply chain company based in Bristol is seeking an experienced professional with aviation and management experience. The role involves ensuring compliance and operational performance while liaising with various stakeholders. Candidates must have excellent communication skills and the ability to handle pressure. This position offers competitive pay and a range of benefits including 24/7 GP service and employee support.

Benefits

Free confidential 24/7 GP Service

Hundreds of discounts (including Retail, Childcare + Gym)

Enhanced Pension Scheme

Qualifications

• Management and Aviation Experience is essential.
• Excellent oral and written communication skills are required.
• Experience of Health and Safety management.

Responsibilities

• Accountability for Health & Safety and operational performance.
• Routine liaison with customer representatives.
• Produce routine reports and ensure compliance.

Skills

Management and Aviation Experience

Excellent oral and written communication skills

Ability to remain calm under pressure

Advanced Computer Skills

Organizing and planning skills

Job description

Overview

PLEASE NOTE TO BE CONSIDERED FOR THIS ROLE YOU NEED TO HAVE AVIATION EXPERIENCE

Pay Rate: Competitive
Grade: M
Contract Type: Permanent (Full-Time)
Shift patterns: 4 On 4 Off - Earlies 4am - 4pm and late 2pm - 2am
Location: Bristol, BS48 3DY

Please be aware that interviews are provisionally scheduled to take place during the week commencing 29th September 2025. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. We review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.

The role is based within an Airport. You will be required to undergo Security Vetting Processes (including a criminal record check and counter terrorism check) if you are successful for this position.

DHL work in partnership with easyJet at Bristol Airport to provide all ground handling within their Bristol operation. No two days on our Aviation contract are the same. You will play an integral role in the ground handling operation, working to tight timeframes but delivering fantastic results.

Amazing Benefits including 24 hour GP service, Retail discounts and reduced cinema tickets plus many more.

WHAT DOES THE ROLE ENTAIL?

• Full accountability to the Operations manager for Health & Safety issues, operational and financial performance of their shift. Planning resource allocation in each business unit for their shift.
• Routine liaison with customer representatives.
• Liaison with internal and external customers and agencies.
• Producing routine reports.
• Supporting the development of the business units with accurate and timely project work.
• Ensuring compliance with all internal and external operational and administrative requirements.
• Planning resource allocation in each business unit for their shift
• Perform as a mentor to other employees
• Required to attend the mandatory training imposed by the Company and Airlines as per job role
• Provide training to employees in accordance with Company and Airline standards
• Complete investigations and report compliance to the Sr. Management Team.

• Handling of all employee related issues, focusing on improving performance, professional conduct and ensuring attendance reliability.

WHAT DO WE NEED FROM YOU?

• Management and Aviation Experience - Essential
• Excellent oral and written communication skills
• Must have a positive, can-do, upbeat personality
• Able to remain calm under pressure
• Must excel in time management skills and require minimal supervision
• Able to stand for long periods of time
• Advanced Computer Skills Required
• Organizing and planning skills, with the ability and initiative to react effectively and quickly to unexpected circumstances
• A working knowledge of GSE maintenance issues.
• Understanding of the wider airport operational environment.
• Experience and understanding of the commercial issues in aviation.

• Experience of Health and Safety management.
• Hold a full driving license

SECURITY PROCESS TO WORK WITHIN AVIATION AND TRAVEL AT DHL

• Be able to provide 5 years address history

• Be able to provide 5 years reference history (employment/education/benefit claim/character)
• To obtain a full airside ID

WHY CHOOSE US?

As well as competitive pay rates, you will be entitled to an award winning range of benefits including:

• Free confidential 24/7 GP Service

• Hundreds of discounts (including Retail, Childcare + Gym)
• Affordable loans & Enhanced Pension Scheme
• 24/7 employee support service for you (+ family) with access to free counselling and much more: https://supplychainjobs.dhl.com/jobs/our-benefits/

OUR APPROACH TO DIVERSITY & INCLUSION

We will ensure that all our resourcing activities are fair, transparent and consistent across the UK. Find out more about our Global approach to Diversity, Equity, Inclusion & Belonging: https://careers.dhl.com/global/en/diversity

BE AN ESSENTIAL PART OF EVERYDAY LIFE

DHL is the global leader in Supply Chain management and we keep the world moving. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more, so they can deliver to their customers.