Shift Manager Dispatch

DPD Group UK; Maidstone; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading logistics company in Maidstone is seeking an experienced Shift Manager to strengthen its depot operations. The role involves working closely with drivers to ensure engagement and outstanding service delivery. Key responsibilities include achieving depot targets, resolving issues with drivers, and maintaining efficient delivery operations. Ideal candidates will possess strong communication skills and proven people management experience, combined with the ability to thrive in a fast-paced environment. This position offers opportunities for growth in a stable company.

Benefits

Holiday trading

Enhanced maternity and paternity package

Free life assurance of 4 x salary

Free On Site Parking

Discounted shopping

Milestone Days off

Free eye tests

Qualifications

• Experience in a fast-paced operation with proven people management skills.
• Ability to inspire, motivate, and manage a team.
• Demonstrated core values of Passion, Respect, Honesty, Flexibility, Caring, and Accountability.

Responsibilities

• Ensure depot targets for Core Routes and Stops Per Route are achieved.
• Maintain communication with drivers to resolve issues.
• Ensure efficient and timely loading for deliveries.

Skills

Strong communication skills

Decisive decision-making

Problem resolution skills

Time management skills

Excellent computer skills

Data analysis

High resilience

Self-motivation

Flexibility

Tools

Google Chrome applications

Job description

We are currently recruiting for an experienced Shift Manager to help strengthen our depot operations management team.

In this role you will be working closely with our self employed Owner Drivers (ODs) and Employed Drivers building a strong relationship with them and keeping the drivers engaged well managed and motivated to ensure outstanding service is delivered.

Other key accountabilities

• Ensure depot target for Core Routes is achieved
• Ensure depot target Stops Per Route (SPR) is achieved
• Ensuring all other delivery & collection routes are properly set.
• Ensure all drivers scan and load their vans for delivery in a safe timely and efficient manner.
• Maintaining on-going communication with drivers to resolve any issues
• Ensuring adequate resources are available to guarantee any ad-hoc collections are picked up either via your pool of drivers or by using couriers / agencies.
• Ensuring that all relevant documentation and systems are completed accurately and in line with company and / or legislative requirements
• Working to set Key Performance Indicators including Service Cost Productivity Transport and Health and Safety.
• Ensure Depot Clear is achieved in line with depot targets

Qualifications

What we are looking for

You will have experience in a fast paced operation with proven and demonstrable people management experience involving direct accountability and responsibility for motivating and leading a high performing team ideally within a Transport Setting. We would also expect:

• You will have strong communication skills with the ability to inspire motivate and manage a team.
• Decisive and effective decision-making problem resolution and time management skills.
• Demonstrate high levels of resilience self-motivation and flexibility.
• Excellent computer skills with the ability to use Google chrome applications
• The ability to do comprehensive reporting alongside analysis of data is a key requirement for this role.
• You will be highly vigilant to any unscrupulous activity taking swift and appropriate action.
• Demonstrate the core DPD DNA values of Passion Respect Honesty Flexibility Caring and Accountability.

Additional Information

About our Benefits

We recognise that our people are at the heart of our business without them we wouldnt be able to deliver our award-winning service to millions of customers across the country each day. Its important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few

• Holiday trading
• Enhanced maternity and paternity package
• Free life assurance of 4 x salary on joining the pension scheme
• Health Kiosks visiting every location
• Vitality at Work
• Free On Site Parking
• Discounted shopping from 100s of retailers including up to 5% off supermarket shopping
• Milestone Days off to celebrate with your family and friends
• For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses

Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation we are proud to offer a great number of development and promotion opportunities.

If you identify with our aims and values and can help us deliver our customers promises then this is the job for you! Apply today

Remote Work: No

Employment Type: Full-time

Key Skills

LTC Pharmacy,Customer Service,Organizational skills,Freight Experience,Computer Skills,Microsoft Outlook,Warehouse Experience,Computer Literacy,Dispatching,Heavy Lifting,Fleet Management,Logistics

Experience: years

Vacancy: 1