Shift Manager

Greggs; Southend-on-Sea; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading food retailer is seeking a Shift Manager in Southend-on-Sea to enhance customer experience and manage shop operations. The role includes motivating the team, ensuring customer satisfaction, and maintaining high shop standards. Ideal candidates will have supervisory experience and a passion for exceptional service.

Benefits

Colleague discount up to 50%

Free hot drinks

Paid breaks

Health and Wellbeing App

Pension scheme with up to 7% employer match

Qualifications

• Reliability and natural leadership skills.
• Previous supervisory experience in a customer-focused setting.
• Ability to support an inclusive work culture.

Responsibilities

• Inspire team to deliver excellent results and maintain shop standards.
• Serve customers quickly and courteously.
• Prepare products and manage displays.

Skills

Leadership

Customer Service

Job description

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About the role

Join us as a Shift Manager and you’ll be part of a team that loves putting customers first. As part of the management team, you’ll be responsible for looking after the shop when the Manager isn’t around. You will engage and motivate the team, and make sure they have what they need to do an amazing job. We serve our customers across a number of different channels: in-shop, delivery, Click+Collect, and drive-thru. You'll lead the way in making sure customers have a brilliant experience when shopping with us — whether they order in store or online. During a typical shift, you can expect to:

1. Inspire the team to deliver excellent results and maintain high standards of the shop
2. Lead by example and serve our customers quickly and courteously
3. Prepare our popular products, including making sandwiches and managing ovens
4. Ensure displays are fully stocked with a variety of choices for customers
5. Keep the shop clean, tidy, and presentable

What we can offer you

• Competitive pay paid weekly
• Colleague discount allowing you and a family member to enjoy up to 50% off our products
• Free hot drinks while on shift
• Paid breaks to recharge
• Sharing 10% of our profits with colleagues
• Health and Wellbeing App offering Remote GP and Physiotherapy services
• Holiday entitlement that increases with your career progression
• Colleague share plans to help you invest and save for your future
• Pension scheme with up to 7% employer match
• Confidential employee assistance app and helpline for wellbeing support
• Long service awards celebrating career milestones
• Savings and discounts for shopping, leisure, and wellbeing

About you

You’ll be reliable with natural leadership skills and a passion for delivering exceptional customer service. You should support an inclusive culture that values diversity. If you have previous team supervisory experience in a customer-focused environment and meet the availability requirements, we encourage you to apply.

About us

At Greggs, we love what we do and have fun! Our culture is about how we behave and support each other. Everyone’s welcome at Greggs. We value diversity and want all colleagues to feel comfortable and authentic at work. Learn more about us here.