Shift Manager

Cencora, Inc.; Letchworth; On-site; GBP 49,000; Full time

Job summary

A leading healthcare organization is seeking an Evening Shift Manager in Letchworth. This role involves overseeing operations, supporting safety standards, and engaging your team. Ideal candidates will possess strong leadership and communication skills, with a salary of £49,000 pa and 42 hours per week. Join us to make a significant impact in healthcare.

Benefits

Competitive salary

Health benefits

Development opportunities

Qualifications

• Must have strong leadership skills and mindset.
• Excellent communication and interpersonal skills are essential.
• Experience in a safety-first culture is preferred.

Responsibilities

• Lead the operational section, ensuring operational excellence.
• Drive a safety culture and compliance with Good Distribution Practice.
• Evaluate team performance and provide constructive feedback.

Skills

Leadership skills

Excellent communication

Interpersonal skills

Time management

IT skills

Tools

MS Word

MS Excel

Job description

Overview

This role is in support of Cencora's wholesale distribution services in Europe. As a Evening Shift Manager at Alliance Healthcare you will be leading an operational section of our business, overseeing the vast activity to ensure that we are meeting our customers' needs and driving operational excellence. You will be dedicated to ensuring your people are engaged and perform to the highest standards against set key performance indicators. You will act as an advocate of the Alliance Healthcare culture, values and safety standards. You will hold regular briefings and meetings with your team, keeping them engaged and updated on the operational requirements.

Responsibilities

• Role responsibilities – All colleagues are expected to understand the principles of Good Distribution Practice of Medicinal products for Human use. All other GDP training will be job specific and as per your personal training matrix.
• Understanding the wider business objectives and in line with this, looking for ways in which to drive a safety culture, reduce cost, improve service etc.
• Investigating any service or operational failures to ensure they are understood and prevented in future.
• Leading the way of best practice for safety. Ensuring your team understand the importance of being safe in the workplace at all times.
• Quickly and efficiently record and report any safety incidents that may arise.
• Assisting in the recruitment of new colleagues in line with the Alliance Healthcare values and behaviours.
• Evaluate the performance of your teams, regularly providing constructive and clear feedback to aid personal and professional development
• Create and implement the daily resourcing plan, ensuring optimum operational output at all times
• Deliver training on operational procedures and processes in accordance with company strategy including but not exclusively Good Distribution Practice (GDP) and Standard Operating Practice (SOP's) with particular focus on housekeeping.
• In conjunction with and supported by the Management Team, actively endorse, promote and lead our Leading Lights culture though your leadership
• Managing absence in accordance to the Absence management process inclusive of return to work discussions, absence investigations, long term sick management, colleague welfare etc.
• Support the Management Team in achieving departmental and company objectives
• Carry out any reasonable request as determined by the Service Centre Management Team promoting and supporting company initiatives
• Displays exceptional leadership style, you will encourage, inspire and act as an enabler to drive the team to perform at the highest standard
• An innovative approach to leadership, your style is one of creativity and always trialling and implementing new ways to improve performance.
• Ensure 121's, PDR's (as required) and Appraisals within your team are completed
• Return to work discussions are carried out before a colleague starts work on day 1
• Manage your absence case file in accordance to policy and best practice. Ensure that you liaise with appropriate stakeholders such as Service Centre leaders and HR if required
• Customer Focus – Drive the culture that the customer is at the heart of everything that we do
• Engage with your internal customers in the collaborative drive to achieve operational excellence
• The ability to review processes and make recommendations to meet the requirements of our customers
• Developing self and others – Develop and nurture a positive culture of change management which can support local initiatives and major change programs
• Undertake and successfully complete the associated development leadership programs in accordance to your role
• Develop your Personal Development Plan and engage in meaningful discussion with your line manager regards your development
• Identify talent within your team, enable meaningful development discussions with your colleagues
• Excellent relationship building skills.
• Drive a culture of safety first Lead by example and display the leadership behaviours at all times
• Engage colleagues to drive two way feedback. Be an advocate of Service Centre colleague based forums and communication channels to enhance colleagues engagement
• Competent in conflict management and can demonstrate tools and skills to manage difficult situations
• Operational Standards – A good understanding of reporting and recording performance statistics.
• Having a good understanding of computer and warehouse management systems.
• The desire to fully embrace being part of a wider team - happy to lend a hand to others where needed.
• Ensure company procedures and standards are adopted and monitored with regard to GDP updates etc.
• Skills / Knowledge: Leadership skills and mind-set; Excellent communication and interpersonal skills; Excellent time management behaviours; IT skills essential, competent in MS Word, MS Excel; Ability to conduct administrative tasks such as letter writing; Ability to engage and communicate with individuals and teams; Experience of working within a culture of safety first
• Key Working Relationships: Service Centre Management Team; Colleagues; HR Business Partner (occasional); Internal & external customer
• Salary: £49,000 pa. Hours 42 per week Shift: Monday to Friday - 16:00 - 00:00 with one Sunday on rotation (Average 1 in 4) with a day off in the week

Additional information

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Salary: £49,000 pa. Hours 42 per week. Shift: Monday to Friday - 16:00 - 00:00 with one Sunday on rotation (Average 1 in 4) with a day off in the week