Shift Manager

Five Guys; Austhorpe; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading fast food chain in the UK seeks a dedicated Shift Manager to support the General Manager in delivering exceptional customer service and maintaining quality standards. The role involves leading a team, managing customer experiences, and ensuring shifts run smoothly. Ideal candidates will possess strong leadership qualities, a passion for customer service, and experience in a fast-paced environment. The position offers competitive rewards and development opportunities within a vibrant work culture.

Benefits

Achievable bonus scheme

Paid holidays

Free meals during shifts

Pension scheme

Employee discount program

Development opportunities

Qualifications

• Experience in a supervisory role within a fast-paced environment.
• Strong leadership skills to guide and motivate the team.
• Ability to maintain quality control under pressure.

Responsibilities

• Support General Managers in ensuring quality and service.
• Create a positive and enjoyable working environment.
• Handle customer complaints in a professional manner.
• Lead the team from the front, working on the line.

Skills

Leadership

Customer service

Communication

Problem solving

Job description

Overview

In every restaurant, you'll find talented Shift Managers and you will be responsible for supporting the General and Assistant Managers to ensure that every shift is run to Five Guys standards and that every customer leaves the restaurant feeling better than when they arrived.

Our Shift Manager are there to demonstrate leadership, coaching and direction to the team and bringing our values to life for their team and our customers.

Rewards

• An achievable bonus scheme worth up to 10% of annual salary
• An additional Secret Shopper bonus worth up to £2,000
• Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000
• 28 Days paid holiday
• Paid breaks
• Free burgers, fries and shakes while on shift
• Life assurance
• All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay.
• Days out and social events
• Team competitions - Fry Cup and Olympics
• Five Guys Perks - employee discount program
• Access to wellbeing support and employee assistance programme (EAP)
• Development opportunities to grow a career with us!
• Enhanced Maternity & Paternity Leave
• Pension scheme

Responsibilities

• AS A SHIFT MANAGER YOU'LL BE Responsible for Crew & Quality Control
• Supporting the General Manager in the delivery of perfect burgers and fries while providing a above & beyond experience for your team and customers
• Creating an awesome working environment where people are happy to come to work and have fun!
• Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way
• You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management
• You will be expected to lead from the front, you will be hands on most of the time, working on the line and dining area

Culture and Values

• Perfect Burgers and Fries
• Our values; Competitive, Enthusiastic, Family, Get It Done and Integrity
• People - Leading from the front and being hands on
• Customer service

About Five Guys

INCREDIBLE CAREERS WITH FIVE GUYS If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us