Shift Leader: Flexible Hours & Customer Experience

Tesco; New Penshaw; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading retail company is seeking a Shift Leader for their New Penshaw location. This role involves overseeing store operations, ensuring excellent customer service, and leading the team to deliver a seamless shopping experience. Ideal candidates will have strong communication skills, a customer-first mindset, and the ability to adapt in a dynamic retail environment. Flexible working options available.

Benefits

Flexible working options

Competitive benefits package

Community involvement opportunities

Qualifications

• Required strong communication skills to engage with customers and colleagues.
• Must focus on customer satisfaction and deliver exceptional service.
• Experience in problem-solving and handling operational queries is necessary.
• Ability to work well within a team and coordinate colleagues effectively.
• Attention to detail is crucial for maintaining store standards.
• Adaptability to changing environments and customer needs is essential.
• Technical skills for store operations will be beneficial.
• Effective time management skills to balance various responsibilities.

Responsibilities

• Coordinate the team to deliver the easiest shopping trip.
• Open/close the store and manage duty cover.
• Serve as the go-to person in the Store Manager's absence.
• Support the Store Manager in coordinating events.
• Ensure the store is clean, tidy, and well presented.
• Prioritize product replenishment according to customer needs.
• Manage queues to enhance customer shopping experiences.
• Maintain communication with colleagues about store operations.

Skills

Communication Skills

Customer Focus

Problem-Solving

Teamwork

Attention to Detail

Adaptability

Technical Skills

Time Management

Job description

A leading retail company is seeking a Shift Leader for their New Penshaw location. This role involves overseeing store operations, ensuring excellent customer service, and leading the team to deliver a seamless shopping experience. Ideal candidates will have strong communication skills, a customer-first mindset, and the ability to adapt in a dynamic retail environment. Flexible working options available.