Shift Leader

Carroll Independent Fuel Company; Dover; On-site; GBP 60,000 - 80,000; Part time

Job summary

A local retail chain in Dover is seeking a part-time Shift Leader to support store operations. Responsibilities include supervising employees, ensuring customer satisfaction, and maintaining store standards. Ideal candidates have food service experience and must be at least 18 years old. This role requires effective communication skills and the ability to lift up to 50 lbs. The pay ranges from £16 to £17 per hour.

Qualifications

• Must be at least 18 years old.
• Strong communication skills with the ability to effectively communicate with employees, customers and vendors.
• Reliable transportation is required.

Responsibilities

• Support the Store Manager in day-to-day operations.
• Supervise store employees and ensure customer satisfaction.
• Enforce daily operating procedures for cleanliness and organization.

Skills

Restaurant Experience

Food Service

Customer Service

Leadership Experience

Inventory Control

Food Safety Experience

Education

High School Diploma or equivalent

Job description

Description

Are you seeking a career path? Do you have leadership skills? Highs is seeking success‑minded individuals that are looking to climb the ladder to a fabulous career.

The Shift Leader (SL) is responsible for supporting the Store Manager in the day‑to‑day store operations. The SL is a key partner in meeting performance and profit partnership with the Store Manager. The SL is responsible for customer and employee satisfaction, brand standards, and store profitability. The SL ensures exceptional customer experiences and supports our vision of being Fast, Fresh & Friendly.

• Maintain and drive high standards and expectations around food quality, customer service, food safety and store cleanliness by empowering store employees.
• Supervise the day‑to‑day tasks of all store employees.
• Provide superior customer service to all customers: greeting, assisting, suggesting, selling and thanking each customer.
• Ensure adherence to all Food Service Program procedures and standards, overseeing the successful daily operations and sanitation requirements of the program.
• Motivate, encourage and challenge customer service representatives.
• Lead by example to ensure all daily tasks are completed in the store. Appropriately delegate tasks to Customer Service Representatives and follow‑up as necessary.
• Enforce established daily operating procedures to maintain a clean, adequately stocked, organized and well‑kept store to provide a positive customer experience.

Qualifications

• High School Diploma or equivalent preferred.
• Previous experience supervising others preferred.
• Must be at least 18 years old.
• Strong food service experience preferred, ideally in a managerial role.
• ServSafe certification preferred or successful completion of certification within 2 months of hire.
• Strong communication skills with the ability to effectively communicate with employees, customers and vendors.
• Strong analytical and organizational skills.
• Ability to lift to 50 lbs.
• Reliable transportation.
• Ability to work all shifts, weekends and holidays as needed by the business as well as work the site alone as required.
• Retail environment with occasional exposure to unpleasant working conditions including dust, extreme temperatures and potential contact with petroleum and/or cleaning products.
• Spends most of the shift standing with frequent bending and lifting.
• In inclement weather conditions employees may be expected to assist with efforts to maintain full store operations.

Key Skills

• Restaurant Experience
• Food Service
• Inventory Control
• Customer Service
• Employee Evaluation
• Food Safety Experience
• Math
• Shift Management
• Food Processing
• Leadership Experience
• P&L Management
• Supervising Experience

Employment Type: Part-Time

Experience: 0 years

Vacancy: 1

Hourly Salary: 16 – 17