Shift Leader

Caffe Nero; Ilkley; On-site; GBP 60,000 - 80,000; Full time

Job summary

A coffee shop chain in Ilkley is looking for a Shift Leader to manage store operations, ensure excellent customer service, and maintain quality standards. The role offers training, growth opportunities, and unique employee benefits like free drinks and discounts. Ideal candidates should have a positive attitude and enjoy teamwork. Service recognition and additional incentives are also part of the package.

Benefits

Unlimited free handmade drinks

Up to 75% off food

Recommend A Friend Scheme

Qualifications

• Ideally, some experience as a Supervisor or Team Leader.
• Great attitude and energy required.

Responsibilities

• Support in the running of the store.
• Lead the team and deliver excellent customer service.
• Maintain food and coffee standards.

Skills

Customer interaction

Positive attitude

Teamwork

Job description

Shift Leader

Ilkley

United Kingdom

to £12.41

Full Time

Permanent

Closing date: 2025-09-30

Customer Service

Responsibilities

• As Shift Leader, you will support in the running of the store - leading the team, giving great customer service and delivering the very best standards of coffee and food.
• Enjoy customer interaction
• Positive attitude
• Teamwork
• Ideally you will have some experience as a Supervisor or Team Leader – but if you haven\'t got that don\'t worry, we\'d still love to hear from you.

What you can expect

• Brilliant training - no experience is required!
• The opportunity to grow your career and develop personally and professionally.
• Unlimited free handmade drinks and up to 75% off food and packaged drinks when you\'re on shift.
• 50% off all handmade drinks and 40% off everything else when you\'re off shift.
• Recommend A Friend Scheme, giving you the chance to earn up to £750 if you refer new people to join the team.
• Length of service recognition.
• Access to our benefits platform, with hundreds of discounts, rewards and offers.
• Via our incentive \'Nero 90\', our Baristas and Shift Leaders also have the opportunity to receive an additional 15p per hour, if their store collectively achieves the Customer Satisfaction score.

Why choose us?

When you join us, you\'re joining a group of caring, supportive and friendly people - whether that\'s your team, the regular customers of your café or your community. At the same time as giving fantastic service you\'ll have loads of fun along the way - maybe a pizza night, a Caffè Nero Club party or even at the Barista of the Year event. There\'s something for everyone.

The starter rate for Shift Leaders in this location is £12.26 per hour, increasing to £12.41 with service.

If you have a great attitude, bags of energy and love interacting with customers then we\'d love to hear from you!