Shift Leader

Caffe Nero; Hitchin; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading coffee shop chain in Hitchin is looking for a dedicated Shift Leader to join their team. In this part-time role, you will lead the team, ensure excellent customer service, and maintain high standards of coffee and food. Experience as a Supervisor or Team Leader is a plus, but a great attitude and passion for customer interaction are essential. Enjoy perks such as unlimited free drinks and significant discounts on food. Join us to be part of a caring and fun work environment.

Benefits

Unlimited free handmade drinks

75% off food and packaged drinks when on shift

50% off all handmade drinks when off shift

£750 referral bonus

Length of service recognition

Access to benefits platform with hundreds of discounts

Additional 15p per hour incentive

Qualifications

• Experience as a Supervisor or Team Leader is preferred but not required.
• Great attitude and energy with customer interaction.

Responsibilities

• Support in the running of the store.
• Lead the team and provide great customer service.
• Deliver high standards of coffee and food.

Skills

Customer interaction

Positive attitude

Teamwork

Job description

Shift Leader

Location: Hitchin, United Kingdom

Salary: to £12.41

Type: Part Time, Permanent

Deadline: 2025-12-15

Department: Customer Service

• Enjoy customer interaction
• Positive attitude
• Teamwork

At Caffè Nero, it's our people that make us different. If you pride yourself on keeping customers happy through fantastic service, whilst learning and growing in a great team, this could be the right job for you.

As a Shift Leader, you will support in the running of the store – leading the team, giving great customer service and delivering the very best standards of coffee and food.

Ideally you will have some experience as a Supervisor or Team Leader – but if you haven't got that, don't worry, we'd still love to hear from you.

What you can expect:

• Brilliant training – no experience is required!
• The opportunity to grow your career and develop personally and professionally.
• Unlimited free handmade drinks and up to 75% off food and packaged drinks when you're on shift.
• 50% off all handmade drinks and 40% off everything else when you're off shift.
• Recommend A Friend Scheme, giving you the chance to earn up to £750 if you refer new people to join the team.
• Length of service recognition.
• Access to our benefits platform, with hundreds of discounts, rewards and offers.
• Via our incentive 'Nero 90', our Baristas and Shift Leaders also have the opportunity to receive an additional 15p per hour, if their store collectively achieves the Customer Satisfaction score.

Why choose us?

When you join us, you're joining a group of caring, supportive and friendly people – whether that's your team, the regular customers of your café or your community. At the same time as giving fantastic service you'll have loads of fun along the way – maybe a pizza night, a Caffè Nero Club party or even at the Barista of the Year event. There's something for everyone.

The starter rate for Shift Leaders in this location is £12.26 per hour, increasing to £12.41 with service.

If you have a great attitude, bags of energy and love interacting with customers then we'd love to hear from you!