Shift Lead

B&Q Limited; Glastonbury; On-site; GBP 28,000; Full time

Job summary

A home improvement retailer in Glastonbury is seeking a Shift Lead to oversee store operations and ensure a safe environment for both customers and colleagues. This full-time role offers a competitive salary of £27,709.50 per annum, complemented by benefits like a pension scheme and generous holiday allowance. Ideal candidates should be passionate about customer service, safety conscious, and able to motivate their team. Join us to make sure every customer feels valued and has an excellent shopping experience.

Benefits

Award-winning pension scheme

6.6 weeks holiday

Shopping discounts

Colleague wellbeing benefits

Qualifications

• Passionate about customers and doing the right thing for them.
• Confident to have autonomy and make decisions for the customer at pace.
• Safety conscious and uses an eye for detail to spot compliance opportunities.

Responsibilities

• Oversee shifts to ensure a safe working and shopping environment.
• Ensure operations run smoothly and colleagues are deployed correctly.
• Act as the first point of contact for customers and colleagues.

Skills

Customer focus

Team collaboration

Safety awareness

Motivational skills

Decision-making

Job description

Overview

Full time, Part time or Job Share

Permanent Contract - 18.5 to 36.75 Hours per week

Full-time equivalent £27,709.50 per annum + Pension + 6.6 Weeks Holiday

B&Q Glastonbury

Every day, we give our millions of customers theideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Shift Lead and you’ll be a big part of this.

What's the job?

Your role as a Shift Lead is pivotal in ensuring a safe working and shopping environment. You’re the person who will oversee your shift to cultivate a great experience for both colleagues and customers daily. It’s B&Q’s ambition to make every customer count, so you’ll strive to ensure B&Q is a place colleagues love to work, and customers love to shop. In this role you will:

• Be the heartbeat of the store day-to-day and ensure operations are running smoothly.
• Make sure colleagues are deployed correctly to ‘make every customer count’ throughout your shift.
• Be the first point of contact for customers and colleagues.
• Make sure our stores are safe at all times.

What we need:

Our shift leads are key to running our business through their teams. In this role, we’re looking for the following qualities:

• Passionate about customers and doing the right thing for them.
• Like to have a global view and not be constrained to specific areas of the store.
• Safety conscious and use an eye for detail to spot compliance opportunities.
• Enjoy interacting with colleagues and working in a team.
• Like to bring energy to each day and motivate those around you.
• Confident to have autonomy and trust to make decisions for the customer at pace.

What's in it for me?

As part of a great team, you’ll be valued for who you are.We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes

• Award-winning pension scheme
• ShareSave options
• 6.6 weeks holiday
• Payroll giving
• Employee Assistance Programme
• Shopping discounts
• Colleague wellbeing benefits and lots more

So we can support you during the application or interview process, please contact [e-mail] for any recruitment adjustments.